1. Why is knowledge management important in todays business environment?
Retain knowledge that would otherwise walk out the door
Utilize, manage, and organize tacit knowledge
Helps navigate a complex social network
2. Describe what
11. Explain what an Electronic Performance Support System (EPSS) is, provide an
example, and describe its benefits within KM.
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Electronic environment (database) that is available and easily accessible to
Ex: Moodle / Sales Force
Knowledge Management Review
21. Describe three factors related to Knowledge Project success described in the
Davenport, DeLong, and Beers article.
*There are 4, you just have to know 3* (p. 50 in Davenport article)
Link to economi