Not too easy. Not too difficult.
I would recommend this course for anyone that likes seminar styled courses. It can be challenging however for people that are not used to keeping constant notes and constantly attending classes.
The importance of each level of management, how they operate and why the power is distributed the way it is. We also learned a lot about what it means to have excellent customer service and how that alone can change the feel of the company.
Hours per week:
Advice for students:
Questions on the exams are distributed equally between your notes from class, power points and the book. If you don't study from on of the three the highest you can get is a C. Make sure you set aside a couple hours each week to review what you learned in class and you'll do great.