Chapter 6: Motivation
Motivation: Set of energetic forces that originate both within and outside an
employee, initiates work related effort, and determines its direction,
intensity, and persistence.
o Effective job perf
Chapter 4: Job Satisfaction
Job Satisfaction: pleasurable emotional state resulting from the appraisal of
ones job or job experience.
Values: things that people consciously or subconsciously want to seek or
Chapter 5: Stress
Stress: Psychological response to demands that possess certain stakes for the
person and that tax or exceed the persons capacity or resources.
o Stressors: The demands that cause people to experience s
Brent Kytchak, MGMT 351, Section 3
Chapter 1: What is OB?
Organization Behavior: A field of study devoted to understanding, explaining, and
improving the attitudes and behaviors of individuals and groups in organizations.
o Focuses on why individu
Organizational Commitment: The desire on the part of an employee to
remain a member of the organization.
o Influences whether an employee stays a member of the organization
or leaves to pursue other jobs.