Chapter 9 Review Key
1. Back-office operations deal directly with the customer. FALSE Front-office operations deal directly with the customer.
2. _ CRM supports traditional transactional processing for day-to-day front-office operations or systems
Chapter 8 Review Key
1. In a(n) _ technology environment, organizations receive or request information. Pull 2. Distribution management software coordinates the process of transporting materials from a manufacturer to distribution centers to the fin
Chapter 10 Review Key
1. _ supports team interaction and dynamics including calendaring, scheduling, and videoconferencing. Groupware 2. Human resource component is one of the three most common _ ERP components. Core 3. _ networking analysis is a pr