Nature of verbal communication Overview
When to use particular words, what those words mean, and
how we put words together to create a meaningful message
Cognition and Perception
Cognition refers to the mental processes
involved in gaining knowledge and
Filtering and interpreting information
Creating a meaningful
What is listening?
Are you listening to me?
Hearing is the ability to perceive sound by
detecting vibrations in your ear.
Listening is the process of receiving,
constructing meaning from, and responding to
spoken and/or nonverbal me
Emotions & Communication
What are emotions?
Fleeting feelings that arise in particular situations
Ongoing or lasting feelings that range from bad to g
Emotions influence our judgments, priorities, d
Nonverbal Codes &
What is Nonverbal Communication?
Communication without words
Face to face communication without
Powerful message system
Habitual, subconsciously, intentional,