How Do You Approach Conflict?
Instructions: Read through the statements, placing a check mark next to each statement with
which you agree.
_ I keep issues to myself.
_ I sometimes use my power to win.
_ I usually avoid o
Ch. 9- Managing Conflict
and Power Pt. 2
When someone is challenging your
goals or competing for desired
resources your most important
decision is how to deal with the
People generally manage conflict in
one of four ways:
Introducing Interpersonal Communication
How we use messages to convey meanings in different situations.
Occurs in contexts
Transmitted through channels
Transmitted with media
Three Models of Communication:
Self and Communication
o Every encounter has some reflections of self
o How we communicate is based on our sense of self
o Our self is formed by communication and interaction with others.
The Components of Self is formed by three dist
Presenting Yourself; The Relational Self
Best Face Forward
o Face: The public self
o Mask: public self designed to hide private self
o Embarrassment: losing face
How to correct: Acknowledge what happened and take responsibility