Chapter 7 Trust, Justice, & Ethics
- Honesty/Ethics in Professions
o Nurses 85%
o Pharmacists 75%
o Medical doctors 70%
o Engineers 70%
o Car sales people 8%
o Members of congress 10%
- Trust the willingness to be vulnerable to an au
Trust, Justice, and Ethics
Types of trust
Using justice to gauge trust
Using ethics to gauge trust
How important is trust?
Why are Some Authorities
More Trusted than Others?
MGT 336 Organizational Behavior
Methods of learning
Decision making defined
How important is learning?
Why Do Some Employees Learn to
Make Decisions Better
The dimensions of personality
How Can We Describe What
Employees are Like?
The structures and pr
Exam 1 Study Guide MGMT 336 Munyon
Be able to define job performance - The value of the set of behaviors that
contribute, either positively or negatively, to organizational goal accomplishment.
(Not the consequences or results of behavior-the behavior its
Types of stressors
What can you do?
What can organizations do?
How important is stress?
Why Are Some Employees
More Stressed than Others?
Are you involved or committed?
Types of commitment
Reactions to negative events
Types of employees
Job satisfaction defined
Job characteristics theory
Mood and emotions
How important is job satisfaction?
Tracking satisfaction levels
Why Are Some
Satisfied than Others?
What is Organizational
What Is Organizational
What is organizational behavior?
Does it matter?
How do we know things about OB?
What Is Organizational
Think of the single
Team Topics Due this week!
Tools for managing job performance
The value of the set of behaviors that c
MGMT 336 - Chapter 11 Understanding Work Teams
- Team Characteristics
o A team consists of two or more people who work interdependently over some
time period to accomplish common goals related to some task-oriented purpose
A special type of group
MGMT 336 Ch. 12 Team Processes and Communication
- Team Processes
o Reflects the different types of activities and interactions that occur within teams
and contribute to their ultimate end goals
Team characteristics, like member diversity, task interdepe
Exam 2 MGMT 336 Post-Exam
- Valued set of employee behaviors job performance
- 360 feedback approach collected from everyone
- Org commitment desire on part of employee to stay part of org
- Values things people consciously or subconsciously want to seek
EXAM 2 REVIEW SHEET
1. Defining motivation
Set of energetic forces that originate within and outside an employee that initiate work-related
effort and determines its direction, intensity, and persistence
2. Defining sel
Abdelhak: Health Information, 4th Edition
Chapter 03: Health Information Infrastructure and Systems
1. The Electronic Disease Surveillance System is designed to:
a. Transfer certain clinical information to public health depart