February 1, 2016
Test will be 33 questions of multiple choice on February 8.
Triple Bottom Line: Evaluating the firm against social, economic, and environmental criteria.
Resources Final Products and/or Services: Supply Chain Strategy
February 29, 2016
Make to stock Serviced 100% FROM INVENTORY
Make to order Served by making the products ordered and shipping them to customer. (Should
have no or little inventory after shipment).
Engineer to order Design is developed jointly with custome
Chapter 1 Book Notes
Operation and Supply Chain Management (OSCM): The design, operation, and improvement of
the systems that create and deliver the firms primary products and services.
OSCM is concerned with the management of the entire system that produ
10 out of
The capacity utilization rate is found by dividing best operating level by capacity used.
10 out of
The objective of strategic capacity planning is to provide an approach for determining
January 27, 2016
SCM: Supply Chain Management
o Product Design
o Manufacturing / Service
o Logistics: Involved in transportation, warehousing, some purchasing, etc.
Functions of Supply Chain Management
o Planning: Meet Demand.
Chapter 2 Book Notes
Sustainability: The ability to meet current resource needs without compromising the ability of
future generations to meet their needs.
Shareholders: Individuals or companies that legally own one or more shares of stock in the
Cpk = MIN[USL x-bar/3 ], [x-bar-LSL/3 ]
x-bar = average
Six Sigma Design Limits pg. 326
Page 507: Look for the number in front of sigma, find the value where z= +- 2
Page 327 Process Control Chart Evidence for Investigation
Chapter 7 Notes
Arrival Rate: The expected number of customers that arrive each period.
Exponential Distribution: A probability distribution often associated with inter-arrival times.
High and low degree of customer contact: They physical pres