KEY TERMS CHAPTER 10
Arranging and structuring work to accomplish the
The formal arrangement of jobs within an
Developing or changing an organizations structure.
CHAPTER SUMMARY CHAPTER 10
Defining Organizational Structure
Discuss the traditional and contemporary views of work specialization, chain of
command, and span of control.
Describe each of the five forms of departmentalization.
KEY TERMS CHAPTER 15
group Two or more interacting and interdependent individuals who come together to
achieve specific goals.
The first stage of group development in which people join
the group and then define the groups purpose, structure,
CHAPTER SUMMARY CHAPTER 15
Define the different types of groups.
Describe the five stages of group development.
Formal groups are work groups defined by the organizations structure that have
designated work assignments and specific
KEY TERMS CHAPTER 16
The process by which a persons efforts are
energized, directed, and sustained towards attaining
hierarchy of needs theory
Maslows theory that there is a hierarchy of five
human needs: physiological, safety, social,
CHAPTER SUMMARY CHAPTER 16
What Is Motivation?
Explain the energy, direction, and persistence aspects of motivation.
Motivation is the process by which a persons efforts are energized, directed, and
sustained towards attaining a goal.