Communications & Managing Conflict
Effective Patient Relations:
o To communicate effectively, work through a process that includes Engagement
Creating a sense of partnership
o Watch for signs of low-literacy
Reduce the reading
Ethics- system of moral principles- the standard of right vs. wrong
Standards of moral conduct are subject to interpretation
Core health care valueso Treating others with dignity
o Providing service to patients, with an understanding of
Current State of Health Care Employment:
PT employment expected to grow by 39% through 2020
Best Jobs in 2013, 2012, 2002
Fastest Growing in 2012, 2010
Highest growth expected in rural areas and geriatrics
Bob Shepard- Beware the silv
Why does Infection Control Matter?
Est. 1.7 million HAIs occurred in US hospitals in 2002 and were associated with approx.
99,00 deaths. The number of HAIs exceeded the number of cases of any currently
notifiable disease, and deaths associated with HAIs i
What is it?
o The ability to interact effectively with people from different cultures
o A process of continual learning by being open to how people are influenced by
Why is it important?
o Supports teamwork and leads to