The Nature of Human Relations
Explain human relations and its implications for
Trace the evolution of human relations thinking from
industrialism through scientific management to the
Compare and contras
Human Relations Challenges
of the Future
Describe the characteristics of creative
Explain how creativity in an organization
setting can be both encouraged and nurtured.
Discuss some of the reasons why the nature
Define the term multinational enterprise and
discuss four major reasons why companies
become multinational enterprises.
Identify the term culture and relate four basic
dimensions of internatio
Managing Conflict and
Define conflict and explain some of the major types of
Relate some of the most effective ways of managing
Discuss how change occurs.
Explain four common responses to change
Describe the communication process.
Discuss how to choose the appropriate
Explain how perception, inferences, language, and
status can lead to communication breakdown.
Developing, Appraising, and
Identify and describe the stages in the process for
Discuss the performance appraisal cycle.
Explain how graphic rating scales, paired
Fundamentals of Leadership
Describe the leadership and personal characteristics
related to managerial effectiveness.
Compare and contrast Theory X and Theory Y.
Distinguish among four styles of leadership behavior.
Job Redesign and Job
Explain what job design is all about.
Describe how job rotation, job enlargement, and job
Describe the five core job dimensions and illustrate
selected enrichment principles
Productivity and Quality
Describe the current status and future directions of
management efforts to improve productivity and
Discuss how total quality management programs are
increasing productivity and
Describe a group and distinguish among organizational groups
functional, cross-functional, project, virtual, and interestfriendship.
Explain the stages of group development.
Discuss the importance of roles,
Identify and describe some of the common values held by all
Describe perception and explain why it is a determinant of
Explain how stereotyping can influence a persons v
Fundamentals of Motivation
Describe the two sides of motivation: movement and
Identify the five basic needs in Maslows need
Describe the two-factor theory of motivation and
explain its relevance to the pr
Human Relations and You
Identify key questions that should be asked in
carrying out a self-evaluation.
Write an effective rsum.
Discuss six important points in carrying out a
successful job hunt.
Describe some of the major