HA 3324 Key Concepts
Model of Motivational Process Page 497
Maslows Hierarchy of Needs (1954)
Alderfers ERG Model
Hertzbergs Two-Factor Motivation-H
Difference between leader and manager
Provides vision, inspires, sets culture, and influences followers
Lay the track
Develops and originates
Focuses on people
Does the right thing
Has a long-range vision
Chap. 3-4 Decision-making/Coordination
Chapter. 3 Decision Making
Programmed and Non-Programmed Decisions
o Based on standardized operating procedures, methods, rules, and regulations
o New problem
Doctrine of Charitable Immunity
The legal concept that the assets of charitable organizations, such as nonprofit hospitals, will not be jeopardized
Liability- (The potential of a lawsuit)
To prove vicarious liability, plaintiff must show
Chap 17. The Staffing Process
Staffing function- the managerial function concerned with the procurement and maintenance of human resources.
Human resources management- The management, including planning, of the staffing function.
Recruitment- The process
Chap. 5 Communicating
Definition of Communicationa.
The process of exchanging information in such a way that mutual understanding is achieved between two or more people
about work-related issues
b. Involved in almost all daily m
Chap 1 Supervisors job, Roles Functions, and Authority
Trends Requiring High-Quality, Flexible Healthcare Management
- Rapidly changing re-imbursement environment that affects the amount of resources available to
pay for new techno
Chap 19 Performance Appraisals
Performance Appraisal System
Performance appraisal - A formal system of measuring, evaluating, and influencing an employees
Central to the supervisors staffing function
Performance Appraisal Methods/Fo
Chap 2 The Theories and History of Management
Industrial Revolution (1700s-1800s):
o Changed the managers job from owner-manager and often owner-worker to professional manager of many
o Transformed United States from agricultural society to a manufacturin
Key Concepts 7-9 Managerial Planning
Why is planning the most important managerial function?
It is the process of deciding in advance what is to be done in the future. Logically, planning must come before any of the
other functions because it det
Chap 22 Motivation
Motivation -The process affecting the inner needs or drives that arouse, move, energize, direct, channel, and sustain human
Content theory (need theory) the theory that individuals are motivated by needs
Process theory the the
HA 3324 Key Concepts- Chapters 11, 12, and 13 Fundamentals of Organizing
Defines and arranges the resources and activities
Establishes the relationships
Looks at objectives, size, geographic span, space constraints,
What is accountability?
Business dictionary.com uses the term duty to be responsible for
your activity and results.
Do you have special duties as a HCA?
o Yes it is different to have patients rather than customers
How are you accountable?
What do we know about the baby boomers?
o Got their name bc men came back from WWII and wanted to
What are their health care issues?
o They want to remain active. Traveling, active within
community, find work.
o Might be wor
Introduction to ACA
ACA in Practice
Biggest change since Medicare and Medicaid
Affects almost every aspect of healthcare
Complex law with over 1,000 pages and sections
Goals include increases in access, quality, the role of PH, and
Why the Mandate?
Government invested money into it so its comes with requirements
Application of Ethics to ACA 2010: Mandate
The individual mandate requires citizen to have health insurance
unless they qualify for an except
Justice is the 4th principle
What is justice? Perception of what is fair or what is deserved
Depends on many variables including culture and situation
Justice may also mean that you get what is deserved.
What if justice is all about
We are what we repeatedly do? Aristotle
Student of Plato for over 20 yrs
Wanted to understand how people can reach their highest level of
o How do you become the best of yourself?
Aristotle on Ethics: vir
What does it mean to have autonomy?
Freedom. In HCO freedom to make your own decisions.
Does autonomy allow you to have eudaimonia?
Can you live a happy life without autonomy?
A basic human good or moral human right
Logical Appeals & Reasoning
Arguing is a social activity
o We argue with other people
When we persuade, we persuade someone
Social context and purpose
Persuaders can succeed in
o Shaping a response
o Reinforcing a response
o Changing a respon
Review HA Management EXAM 1
40 mostly multiple choice questions (a few true/false)
5 short answer
Test is worth 50 points
Sources of questions
1. Dunn chapters 1-5 Focus areas
2. Colors Exercise
3. Course Objectives (know what they are)
4. Other visual ma
What is culture?
A way of life shared by people in a place or time.
Are all people within culture the same? No there is variation
What is a stereotype?
Lazy behavior because its quick. Exists by gender, ethnicity, physical
Aquinas Highest Good
Ethics based on reason and faith (Natural law)
God has a divine order for the universe and humans are apart of that
We also have free will to choose btwn right and wrong
God speaks to us through our conscience
Healthcare is a business.
Goal: to provide and service and make a profit
If you want to stay in business, then there must be quality & or something that is
desired by the public
Customer demand must be met.
In healthcare, usually customer do
Ethics A way to examine or study moral behaviors
Normative Ethics The Norm; accepted.
Professional Ethics looking at you as a member of a profession and
applying with code
Clinical Ethics Physician & patient
Personal Ethics How we
Healthcare is powerful
Extends life expectancy
How does the community protect itself?
Limits power by Structuring it with regulation & money
Limits individual power by checking the power of individual p