Also known as, Supply Chain Management.
Upstream: orders, information, payments and returns. Where sourcing or acquiring
goods and services from external suppliers occurs
Internal: where packaging, assembly, or manufacturing takes place.
Chapter 11 CRM: Customer Relationship Management
Defining Customer Relationship Management
CRM funnel: leads (broad), prospects (more defined), and customers
Allow us as a
customer from a lead to a customer.
Customer churn: how to pr
Business process: A set of ordered activities or tasks that lead to
some outcome for a client.
One of the objectives of process reengineering is to reduce non
Business Processes across
Information Technologies in Organizations
powered by ERPsim
PART 3: BUSINESS PROCESSES
Chapter 7: Business processes for the ERP Dairy Company
Jacques Robert, Gilbert Babin, and PierreMajorique Lger
This chapter co
Step One: Define the Problem
Hackers want to get the unencrypted plain text copies of the magstripe, credit card data
Malicious software that infected point-of-sale systems at Target checkout counters
set up a control server within Targets inter
A distributor position with RDA, where my beauty skills
and sales experience can be utilized for increased
profitability and product sales.
Customized products to
Create planned Independent requirement (MD61)
Always put the number in the column corresponding to the next month (7th column).
You create an requirement for your product.
Stock and requirement List (MD04)
A special rep
Business Data & Business
Dr. Sam Lee
Texas State University San Marcos
Corresponds to the organization information which is essential
for running the company.
Includes data about customers, products, employees, ma
Balance Sheet with Financial Ratio
For the Period Ending [End Date]
Current ratio [A/B]
Working capital [A-B]
Quick ratio [(A-C)/B]
Debt-to-equity ratio [(G+H)/F]
Cash ratio [D/B]
Debt ratio [(G+H)/E]
Stated in 000s
Marketing 3343 Principles of Marketing
Review for Mandatory Comprehensive Final Exam (Spring 2016)
Chapter 1: Creating Customer Relationships and Value through Marketing
Define marketing and identify the requirements for marketing to occur
Marketing 4 Review
1. Inform Perspective Buyers:
2. Persuade Them to Try:
3. Remind Them of the Benefits:
Integrated Marketing Communications(IMC): Provide consistent message across all
The Communication Process:
Running Cases: Sandia Medical Devices Grading Rubric
1. Identify all the actors that will use RTGM.
2. Using the actors that you identified in question 1, develop a list of use cases based on the
user goal technique.
CIS 3374 Exam 2 Study Guide
Format: Multiple choice questions (~ 40%), short answer questions (~10%), and draw
UML diagrams (~ 50%)
Chapter 5 Use Case Modeling
Use Case Descriptions
- Fully developed use case descriptions (Be able to complete one given t
CIS 3374 Exam 3 Study Guide
Format: Multiple choice questions (~ 50%), short answer questions (~15%), draw UML
Chapter 8: Designing the user interfaces
User and System Interfaces
o User Interface: Inputs and outputs that directly involve h
1) Modify the diagram to incorporate the changes under consideration. You may need to use
1 id 1.* 0.* dateTime
(Due in class at 2:00 PM on February 3, 2016)
Please DO NOT email this form
Note: Student info sheet turned in late (after 2:00 PM) during class or within 24 hours of the deadline (email Ryan Zajack,
[email protected] before 2:00 PM on Feb. 4) will receive
Macroeconomics Essay questions for the exam 3
1) Describe the new classical view of how people react to an expansionary fiscal
policy that increases the size of a budget deficit and how) those actions will
impact the interest rate.
2) List and describe th
Action, or series of actions, carried out by user
or application, which reads or updates contents
Logical unit of work on the database.
Application program is series of transactions
Database Administration (DBA)
DBA is a resource that supervises both
the database and the use of the DBMS.
DBA is usually a group, but sometimes it
refers to the database administrator.
What to Administrate
Concepts of Database Management
The Relational Model 2: SQL
Introduce Structured Query Language (SQL)
Use simple and compound conditions in SQL
Use computed fields in SQL
Use built-in SQL functions
Use subqueries in SQ
Data and Process
Systems analysts use many graphical
techniques to describe an information system
Data modeling/ER/Class diagram
Find all unshipped orders in the database.
Instruction for installing XAMPP
1. Applications embedded in webpages usually contain database components. To
exemplify the usefulness of web platform connected to DBMS, this instruction describes
procedures to work with a web page, php code, and DBMS. At
CIS3400-QMWA Access Macro Exercise-Lab 4
1. Please use the provided database Health.accdb
2. Create a macro for opening tblPatient
3. Create a macro that does the following:
a. Show a message box to display opening frmVisit
b. Open frmVisit
c. Show a mess
There are many different ways to design this database. Here is one example: