Reached Highest Annual Revenue of 1.1 Billion in
75% Of Sales Are From Repeat Customers
Currently Have Around 1,300 Employees with 24%
Forbes Magazine rated Zappos 15th on its list of
100 Best Companies to Work For in 2009
Z appos H istory- O riginally founded in San Francisco in August 1999
w ith Hsieh as co-CEO. Once Hsieh took over in 2000. October 2000 is
again out of money so half the staff is laid off. August 2002 SF warehouse
sold, new one opened in Kentucky. Sales r
Zappos 10 Core
These ten core values have become the foundation of
the Zappos Company and have transitioned the typical
work environment into a new culture.
Click to edit Master subtitle style
They put the zap in Zappos!
Deliver WOW throu
Ran a mail-order business in middle school
Managed the Quincy House Grille while studying
Graduated from Harvard in 1995 with a B.A. in
Co-founded LinkExchange Inc. which was later
Click to edit Master s
What are creative work environments? What does a manager need to do to develop
and manage creative work environments?
Identify and briefly describe the three steps involved in the process of managing
organizational change as defined by
December 1, 2010
Team 1 (Team BA)
Tony Hsieh and Zappos
Zappos derived its name from the Spanish word, zapatos, meaning shoes. For
entrepreneurs Tony Hsieh and Nick Swinmurn, shoes were the starting point in building what is
now the largest on
1. Define equity theory. List its basic components and give one example of each of these components.
2. Define expectancy theory. Identify the theory's three key concepts.
3. Identify and define the components of visionary leadership.