If you have worked in the hospitality industry, what were your managers pros and cons of managing
employees? If not, what were a managers pros and cons of treating customers when you went to a
hotel, restaurant, or retail store?
I once worked at a local M
Human Resource Management
Haley M. Davis
Coming into this job I knew there would be a lot to deal with, but that is what made me
want this job even more. To make a statement for myself, and show other people I could do it.
Name: _Haley Davis_
Instructions: To assess your level of burnout, complete the following 18 statements developed by Maslach. Each
item probes how frequently you experience a particular feeling or attitude. If you are presently working, u
RHIM 3358 Human Resources
Finding Your Personal Management Style
What is meant by management style, and how can you know what yours is and how to use it?
The following exercise identifies management styles and the typical behaviors that accompany
You are the general manager of Holiday Inn located in Denver, CO. Your restaurant manager informed
you that one of the interviewees for the open server position is a teenage girl with disabilities. Although
she is deaf, she communicates by signing, readin
Being a manager and dealing with giving feedback I first would sit back and listen to what the employee
had to say. While taking in everything they said into consideration, I need to rein enforce what is
expected while encouraging them to want to better.
What are the common problems with interviewing reliability? As a manager/interviewer, how can you
prevent these common interview problems?
Interviewing can be tricky at times. Subconsciously we as humans cause problems with the interviewing
Was the manager's action ethical? Why?
2. What action would you take for this situation as a manager?
Bumped Reservation: A manager has just been approached by a very influential guest who wants to
book a banquet in the hotels ballroom. Unfortunately, ano
In chapter 8, we study compensation and motivation theories. Please explain how motivation is related
to compensation in the hospitality industry.
Then, choose one of the motivation theories and demonstrate how the motivation theory you choose
can help to
SCORE EACH SET OF WORDS ACROSS; GIVE YOURSELF A 4 FOR THE GROUP THAT IS MOST LIKE YOU, 3 FOR SECOND, 2 FOR THIRD,
AND 1 FOR LEAST LIKE YOU.
Name: _Haley Davis_
Employee Turnover Exercise
A year ago a hotel had 500 full-time hourly employees. During the past twelve months
the property experienced the following personnel losses: 170 simply quit due to
dissatisfaction, 40 were fired, 2
Determine the events
that have occurred to you in the
past year, Occurance
place the value of
Death of a spouse or partner
Fired from work
As a general manager, I would treat the applicant as I would any other applicant. The applicant has won
awards for her exceptional communication skills, which would indicate to me that she would do great in
the hospitality industry. The Americans with Dis
The Inner Power Quiz
Instructions: Answer each question by selecting a number on a scale from 1 to 10. Select a 10 if the question asks
you about an urge you feel is tremendously strong; a 1 if you don't feel it exists at all; and a 5 if you feel so-so.