If you have worked in the hospitality industry, what were your managers pros and cons of managing
employees? If not, what were a managers pros and cons of treating customers when you went to a
hotel, restaurant, or retail store?
I once worked at a local M
Determine the events
that have occurred to you in the
past year, Occurance
place the value of
Death of a spouse or partner
Fired from work
The Inner Power Quiz
Instructions: Answer each question by selecting a number on a scale from 1 to 10. Select a 10 if the question asks
you about an urge you feel is tremendously strong; a 1 if you don't feel it exists at all; and a 5 if you feel so-so.
In the vapor compression refrigeration cycle, the refrigerant is first _ in the evaporator
unit, then moved to the compressor and condenser units.
a. allowed to boil
What is normally called the temperature of a guestroom is as:
a. the wet bulb temperature.
b. the dew point temperature.
c. the adiabatic temperature.
d. the dry bulb temperature.
Submeters are used for cooling towers, irrigation, and swimming pools, so that this water can be:
a. Added to the sewer bill.
b. Added to the water bill
c. Subtracted from the water bill
A measure of the electrical potential provided by an electric utility (often compared with water
pressure in a water system) is termed:
d. none of the above
A light sources ability to provide a perceived color similar to that which results
from sunlight is known as the sources:
b. color code.
d. color rendition.
Water Usage Levels and Patterns in
Water Consumption Rates
Type of Hotel
Managerial Attention to w
Being a manager and dealing with giving feedback I first would sit back and listen to what the employee
had to say. While taking in everything they said into consideration, I need to rein enforce what is
expected while encouraging them to want to better.
What are the common problems with interviewing reliability? As a manager/interviewer, how can you
prevent these common interview problems?
Interviewing can be tricky at times. Subconsciously we as humans cause problems with the interviewing
Was the manager's action ethical? Why?
2. What action would you take for this situation as a manager?
Bumped Reservation: A manager has just been approached by a very influential guest who wants to
book a banquet in the hotels ballroom. Unfortunately, ano
In chapter 8, we study compensation and motivation theories. Please explain how motivation is related
to compensation in the hospitality industry.
Then, choose one of the motivation theories and demonstrate how the motivation theory you choose
can help to
SCORE EACH SET OF WORDS ACROSS; GIVE YOURSELF A 4 FOR THE GROUP THAT IS MOST LIKE YOU, 3 FOR SECOND, 2 FOR THIRD,
AND 1 FOR LEAST LIKE YOU.
Name: _Haley Davis_
Employee Turnover Exercise
A year ago a hotel had 500 full-time hourly employees. During the past twelve months
the property experienced the following personnel losses: 170 simply quit due to
dissatisfaction, 40 were fired, 2
As a general manager, I would treat the applicant as I would any other applicant. The applicant has won
awards for her exceptional communication skills, which would indicate to me that she would do great in
the hospitality industry. The Americans with Dis
You are the general manager of Holiday Inn located in Denver, CO. Your restaurant manager informed
you that one of the interviewees for the open server position is a teenage girl with disabilities. Although
she is deaf, she communicates by signing, readin
RHIM 3358 Human Resources
Finding Your Personal Management Style
What is meant by management style, and how can you know what yours is and how to use it?
The following exercise identifies management styles and the typical behaviors that accompany
Name: _Haley Davis_
Instructions: To assess your level of burnout, complete the following 18 statements developed by Maslach. Each
item probes how frequently you experience a particular feeling or attitude. If you are presently working, u
Human Resource Management
Haley M. Davis
Coming into this job I knew there would be a lot to deal with, but that is what made me
want this job even more. To make a statement for myself, and show other people I could do it.
RHIM 3320 Questions
1. How is your company affiliated with other corporations and their security systems
throughout the world?
2. Does any insurance company give you a discount on property issue? If so, what
First Law of Thermodynamics
Absence of Heat
Cooling Loads (Heat Load)
RHIM 3308- Deciding whether the property wants a groups business
The planner is looking at bringing a group of 2000 people for 3 nights during peak season. Half the group will be staying in doubles; half will be in
The hotel would typically have a