Schermerhorn, Hunt, and
What is a high-performance
The economic value of people with job-relevant
abilities, knowledge, ideas, energies, and
Power & Politics
Types of position power
Expert (informational) power
Ways to build position power
Demonstrating work unit relevance to
Conflict and Negotiation
When elephants fight
the grass always gets hurt!
Types of conflict
A fundamental disagreement over ends or
goals to be pursued and the means for their
Leadership vs. Management?
Developed by Robert Blake and
Built on dual emphasis of
consideration and initiating structure.
A 9 x 9 Grid (matrix) reflecting levels
of concern for people and concern
Recognize and define the problem or
Identify and analyze alternative courses
of action, and estimate their effects on
the problem or opportunity.
What is team building?
Roles and role dynamics
Role conflict occurs when a person is
unable to meet conflicting expectations.
Forms of role conflict.
Intrasender role conflict.
Intersender role confl
Communication in organizations?
Follow the chain of command
Do not follow an organizations hierarchy of
The grapevine is an informal channel thro
Ability-determines how capable an individual
is to carry out designated job duties.
Aptitude-determines ones potential for
performing specific tasks.
Perceptions-involves how one views his or
The process and procedures used to
collect and classify information about
tasks the organization needs to
Identifies the worker characteristics
needed to perform the job.
Forms the basis
How Groups Work
The nature of groups in organizations?
Effective groups achieve high levels of:
Members attain performance goals
regarding quantity, quality, and
timeliness of work results.
The perception process?
The process by which people select,
organize, interpret, retrieve, and respond
People process information inputs into
responses involving feeling and action.
The quality or a
Schermerhorn, Hunt, and
Why is globalization significant for
Rapid growth in information technology and
Movement of valuable skills and investments.
How is organizational design linked to strategy?
Choosing and implementing a
The choice of an appropriate
organizational design depends on:
Career vs. Career
(CAREER) the pattern of work-related experiences that
span the course of a persons life
(CAREER MANAGEMENT) a lifelong process of learning
about self, jobs, and organizations; setting personal career
goals; developing strategi
The process of positioning the
organization in the competitive
environment and implementing actions
to compete successfully.
A pattern in a stream of decisions.
Choices regarding goals and the w
What is organizational behavior ?
Why is it important?
Workplace success depends on:
Respect for people.
Understanding of human behavior in
complex organizational systems.
Individual commitment to flexibility,
Organizational change is a
significant undertaking that
managers should go about
in a systematic way.
Traits Associated With Effective
Fluency of speech