Evolving Role of HR
Criticism of HR
Stewart, Thomas. (1996). Taking on the Last
Bureaucracy. Fortune Magazine. Why not blow the
sucker up? Improvements for wimps. I mean abolish
it. Deep-six it.
Skinner, Wickham. (1981). Big Hat, No Cattle
Human Resource Management
Who performs the HR function?
need around 100 employees to have
Case Briefing Questions
February 11, 2015
New growth and globalization brought about numerous changes which included
outsourcing production and increasing business investments outside the North American
continent to countries were labor
February 4, 2015
Comcast New England
1. Comcast faced a number of challenges that can be summed up into Customer service issues and
employee engagement. Customers were dissatisfied for a number a reasons including the fact
Accident Investigation Report
September 8, 2010
This is the report of an internal BP incident investigation team. The report does not represent
the views of any individual or entity other than the investigation team. The investigation te
A set of integrated and coordinated commitments
and actions intended to achieve a stated goal.
A guide for action that is closely linked to the nature
of the business.
Strategic Human Resource Management
Where would a change in the quality of talent have
the greatest impact on the success of your
What are the key strategic jobs / roles?
What type of employees should fill these jobs?
What type of skills do they need?
What is Organizational Culture?
A systems of shared beliefs, values and norms that
define what is important and how to behave.
Basic assumptions that members use to interpret
what goes on in an organization.
Designing Work Systems
Generic HR Strategies
Low Cost Operator
Fordism / Taylorism
McJob unstimulating, low paid, with few prospects
(as defined by the Oxford English Dictionary)
Key Strategic Issues in Compensation
Determining compensation relative to the market.
Striking a balance between fixed and variable
Deciding whether or not to utilize team-based versus
Creating the appropriate mi
Developing an Appraisal System
MEANS TO EVALUATE
Who conducts appraisals?
What rating scale is used?
PERFORMANCE AND PAY
Tied to rewards?
Linked to development?
How are the results used?
360 degree feedback?
Training and Development
If you want one year of prosperity, grow grains; if you
want 10 years of prosperity, grow trees; and if you
want 100 years, grow people.
Training vs. Development
Training is a planned effort by companies to facilitate
Types of Selection Interviews
Unstructured (traditional) interviews
Better for personality / cultural fit
More valid and reliable
Better for KSAs
Ask all candidates the same questions.
Use a formal rating system.
many people do we need?
Demand X Labor Productivity
are they coming from?
Case Briefing Paper 3
February 25, 2015
Key competencies necessary for the next CEO include relationship management as well
as organizational leadership and navigation, which will help with getting employee morale up.
Also, good communi