The characteristics of a product or service that bear on its
ability to satisfy stated or implied needs
A product or service free from defects
Fitness for use
How would you evaluate the quality of the
B us M 361 Midterm #2 Study/Review Guide
FORMU LAS t hat I suggest you put on a 4 X 6 formula card that you can bring into the Testing Center: Chapter 3: Learning Curve Logarithmic Analysis formulas on page 60 Also know how to use learning curve tables to
Testing Advances in engineering increase and improve the alternatives available
Raw Lumber Molten Glass
Frame Wood Window Panes
What conversion steps must be
1. Predicting future events. 2. Usually demand behavior over a time frame. 3. Qualitative methods. Based on subjective methods. 4. Quantitative methods. Based on mathematical formulas.
1. Focus on supply chain management. Short term role of product demand
JIT was a name given to the Toyota Motor Company production system After WWII, Japan was in shambles. This made wastefree production essential After WWII, the Japanese economy was restructured under the guidance of the Allied Powers General Headquarters
Planning, implementing, and controlling the effective flow and storage of goods and materials from the point of origin to the point of consumption (CLM).
Transportation Warehousing (and more generally, location) Packaging Material handling Logistics inf
Sourcing decisions and purchasing activities serve to link a company with its upstream supply chain partners.
Sourcing decisions High level, often strategic decisions regarding which products or services will be provided internally and which will be p
Services . . .
Process and product are inseparable Marketing and sales often tightly integrated Customer often part of the process Performance metrics can be harder to define Nevertheless: Focus and process choices / trade-offs still apply
Degree of Cust
Strategic: One or more years out Bricks & Mortar Future technologies Tactical: One year or sooner Workforce level, inventory, etc.
Planning & Control
Tactical Planning Workforce, inventory, subcontracting decisions Intermediate-level planning Moder
Explain what project management is and why it is important. Identify the different ways projects can be structured. Describe how projects are organized into major subprojects. Understand what a project milestone is. Determine the cri
1. Pervasiveness 1. 2. Interdependence 3. Profitability and Survival
Every organization must make a product or provide a service that someone values: or
Manufacturer. Manufacturer. Retailer. Retailer. Design firm. Design University. University. Health se