Custom Molds, Inc. (CI2)
Question #4 - What might Chad Thomas have done differently to avoid some of
the problems he now faces?
Question #1 - What are the major issues facing Tom and Mason MIller?
I think that the biggest issue right now is volume control
Capacity Planning Homework Solutions
1. The following chart shows a Mortgage Service Process. Note that each box represents one employee in
Credit Report (20 min.)
Title Search (40
This and the other last 4 chapters well go through are pretty intense.
These chapters will begin to rely heavily on statistical analysis so it will be good to have that
book and info close
MGT-3700 Case Discussion 3
3. Starwood is the first major hotel brand to commit to a dedicated Six Sigma program for
improving quality. Why might an organization be reluctant to follow this type of
formalized methodology? What other approaches co
MGT-3700 Quiz Answers
1. _ are the fundamental activities that organizations use to do work and achieve their goals.
2. Low manufacturing volumes typically dictate the following process decision:
Less capital intensity and automation
Midterm 1 KEY
Created: 6:33:33 PM MDT
1. Like cost, quality, and timeliness; processes and capabilities are also viewed by customers as a component
2. Which of the following is often more critical for business customers than consumer custo
Midterm 2 KEY
Created: 8:55:37 PM MDT
1. Quality is a necessary component of value, but not sufficient.
2. Cost savings that are not passed on the customer go directly to profitability.
3. Crosby's quality philosophies are built around "fo ur ab
Chapter 4 quiz
1. Quality measured with reference to price is captured by the notion of: valueD
2. The application of statistical techniques to determine whether a quantity of material
should be accepted or rejected based on the inspection or tes
Chapter 2 quiz
1. An example of a plant within a plant ()pwp is: an emergency department at a large
2. When a company has processes that make parts from raw materials and also has
processes that subsequently assemble them into
Sample questions for Chapter 6
1. When a process fails to satisfy a customer:
a. it is quite often the customers fault.
b. it is considered a defect
c. it is time to reengineer the process.
d. it is usually half the customers fault and half the companys f
When a process fails to
Reference: Costs of
satisfy a customer:
a.it is quite often the
b.it is considered a
c.it is time to reengineer
d.it is usu
1. Which of the following consideration is not involved in developing a corporate
strategy? Developing a staffing plan for the upcoming production period.
2. The foundation for managing processes and value chain is? Operations strategy.
3. are the fundame
1. A visual version of the Q system?
2. Inventories needed for the production of services and goods(inputs to a firm's
transformation processes) are called:
3. Which of the following does not increase repeatability?
4. One of the secondary
Chapter 6 quiz
1. In general, a less capital-intensive industry such a hotel chain would do well with a
utilization rate of? 60-70%
2. Which one of the following factors usually calls for a larger capacity cushion?
3. Chang and
MGMT 3700 Exam II Topics
What is an IShi Kawa (Fishbone or Cause & Effect) diagram?
What is a Paredo chart
What is a histogram
What is a scattered diagram?
How do we store for later use in a service industry?
When we us an xbar cha
MGMT 3500 Test Questions
What are strategic alliances?
What is a planning horizon?
What do we do with information?
Analogy of the river and the rocks
What is a cycle in forecasting?
What is trending?
What is seasonality?
MGMT 3500 Test Questions
1. What are strategic alliances? A: Develop alliances rather than just hiring; improves
communication which increases productivity
2. What is a planning horizon? A: The distance into the future one plans.
3. What do we do with inf
MGMT 3700 Exam II Topics
1. What is an Ishi Kawa (Fishbone or Cause & Effect) diagram?
a. Can be used to track backwards to find the possible cause of a quality problem or
2. What is a Paredo chart
a. Variant of the histogram which helps rank orde
CHAPTER 1 INTRODUCTION TO OPERATIONS
This chapter introduces operations management and describes how
operations management is a critical component of a business. Operations
management is described as the management of productiv
CHAPTER 2 PROFITABILITY
This chapter describes how operations can help the firm reach its financial
goals. The primary objective of this chapter is to put operations into the
context in which it exists: that of using resources to generate value, which
Sources of funds:
profits after taxes
2)all decreases in current
3)all increases in current
4)all increases in longterm debt
5)issues of preferred
Orientation:The firm is viewed as
Course Pack Data from Previous Semester
Reported Actual Purchase
Course Enrollment Sales Optional?
Chloe Zollinger, Ryan King, Lindsay Thackeray
Bear River Dairy - Balance Sheets
Total Current Assets
Gross P & E
Net P & E
Summit International Incorporated
Net Income From Operations
Extra Ordinary Income
TOTAL NET INCOME
BUS 3700, Spring 2015
The purpose of the assignment is for you to demonstrate your understanding of a key
issue related to operations management, and for you to communicate this understanding
in an effective manner.
Feedback? [email protected]
Why does Dell Computer continually make
money and gain market share selling com-
modity products that decline in price every
day, while other companies in the same busi-
ness struggle to earn a dime