Not too easy. Not too difficult.
Six-Sigma is a methodology created and introduced by engineer Bill Smith, while working for Motorola in 1986. Six-Sigma is a disciplined, data-driven approach and methodology for eliminating defects and waste, from manufacturing to transactional, and from a product to services. It is a set of techniques developed and used to ensure process improvement and consistent output in manufacturing. The advantage of Six-Sigma unlike other quality control processes is that it is customer driven. The Six-Sigma methodology is a proactive approach because it is a process to determine how improvements can be made before defects of the product and or service are found. The Six-Sigma methodology is a process that works behind the scene while a product is in production or a service is finalized. It is important in a business career to learn about these processes, as well as the importance of both customer satisfaction and the feedback of each employee during these processes.
What I learn in this course is that a customer’s point of view is a key element in order to have a successful product and or service. Additionally, in order to have a happy customer and have customer satisfaction, business must constantly revise a product or service quality improvement. Quality improvement requires everyone’s help and opinion within the organization, most importantly the customer’s opinion. One of the ways to know what the customer thinks of the quality of the product or service is by simply asking the customer. Customer’s opinion and needs helps the organization to make adjustments and changes that can have an impact to the customer’s satisfaction. Additionally, when a customer requests a change and the business implements it, it demonstrates to the customer that you really care about them and their satisfaction. Most of the time after a change has been made based on a customer’s request, the customer remains loyal to the organization and or business.
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Advice for students:
It is important to constantly thrive in doing better and keeping up with your course requirements. Additionally, it is important to keep open lines of communication with both the students and your professor. Most of the units require extensive research papers which allows to get a better grasp of knowledge of Business Process improvement. One thing that has help me greatly, is acquiring study guides through Course Hero in addition to asking questions to the online tutors available.