The ever changing world of org comm.
Digital age The first PC was made in 1974.
The internet was originally designed for national defense and academics. Now it
is central to the world culture.
The digital age has not come without bumps
Chapter 9 INTERPERSONAL COMMUNICATION
Interpersonal Communication in Organizations The soft skills
There is a list of about situations where interpersonal skills are used on page 274 can
anyone think of any others.
1. Goal oriented get so
Chapter 8 LISTENING
Importance of Listening It is a leadership competency
Benefits of Effective Listening
Make better decisions
Have better conversations
Listening and the Communication Process 70% of your day in some form of
Chapter 7 SYMBOLIC BEHAVIOR
Basic PropositionsSymbolic Behavior
Proposition 1 Organizational complexity creates a reliance on symbolic messages.
Symbols allow members to make sense out of their reality
Organized anarchies bureaucratic
Chapter 6 NETWORKS AND CHANNELS
Networks represent the regularized communication interactions
Defining Networks are the systems of interactions, both formalized and informalized,
that are used in an organization and between organizations.
Chapter 5 NONVERBAL COMMUNICATION
Overview Depending on the expert Mehrabian 1981 94% or Birdwhistle 68% of a
Verbal Versus Nonverbal Communication
Difference between Verbal and Nonverbal
1. NV is intuitive and based on normative rules cu
Chapter 4 VERBAL COMMUNICATION
Verbal Communication in Organizations
This is the back bone of organizations
Policies and procedures, advertisements, news letters, invoices, emails, surveys, memos,
vision statements, mission state
Chapter 3 UNDERSTANDING ORGANIZATIONS:
AN OVERVIEW OF MANAGEMENT
AND ORGANIZATIONAL THEORIES
Evolution of Organizational Structure
Taylor and Efficiency
Fayol and the Classical Approach to Organizin
Chapter 2 PERCEPTION AND PARADIGMS
Perception The process of perception is the selecting, organizing, and
interpreting of sensory stimulations into a meaningful and coherent picture
of the world.
Doctors with good bedside manners do not get sued as much a
Chapter 10 SMALL GROUP AND TEAM COMMUNICATION Our culture like a lot
of European cultures is more individualistic whereas eastern cultures are
more collective. First half of the chapter examines small group and team
behavior in general and the second half