According to the (course pack) up to 40 percent of all industrial fatalities can be
attributed to irresponsible alcohol abuse of employees (CP92). In the Spiked Milk case, Mr.
Werst, a veter
Study Guide Test One
1. Attending vs. following skills
Attending skills: Body leaning slightly, facing other squarely, appropriate distance, and
Following skills: Door opener, minimal encouragers, infrequent questions, and attentive
FINAL EXAM: Study guide
*Study the cases at the end of each chapter, not the appendix:
1) Heroic Banker: Chapter 4
Discharged Harvey w/ pay, because he did not stop the robber but also broke the banks policy.
The rules have to be applied to everyone arou
MGMT 350 STUDY
1. Taft Hartley Act of 1947: quitting work in good faith because of abnormally dangerous
conditions is not a strike
Can employees refuse to do work that is not hazardous but uncomfortable?
They can file a grievance or request permission to
Define a benefit and identify four strategic benefits considerations.
A benefit is an indirect reward given to an employee or group of employees for
often include retirement plans, vacations with pay, health insurance, education
Sample Questions for Management 350 Exam 1
1. What is a three part assertion message?
When you (state the behavior non-judgmentally), I feel
(disclose your feelings) because (clarify the effect on your life)
2. What are the 4 parts to a door opener?