1) The users bypassed the new help desk, because they did not understand how to use the new system
or in some cases who to call. This shows a lack of communication between the users and the company
on how to use the new system.
Explore the msconfig program
To access the msconfig tool:
1. Click Start.
2. Type msconfig in the search field.
3. Click on msconfig.exe.
Systems configuration is use to help identify problems that might prevent Windows from start
1) The exam that I took was in a traditional format. It asked me 40 questions, with 180 seconds
to answer each question.
2) Looking at the list of free certification tests I did not notice any that I had knowledge about.
So, I pic
Mission Statement: We build and maintain highly effective, reliable, secure, and innovative
workstations, so you can be more productive.
We will specialize in custom all-in-one workstations, requiring us to emplo
1. Support specialists can usually set up a system and get it operational in a fraction of the time that it
would take an end-user. End-users can be easily intimidated by the installation process and can take a
1. I disagree with this statement, because if you do not do a needs assessment you may get a computer
that is completely useless to the person who will be using it. Also, by not defining the problem you
Alternative System Utilities
This is a list of alternative system utilities for Windows:
1. System Information Rainmeter allows you to monitor vital system information including
memory usage, disk usage and utilization, network t