Not too easy. Not too difficult.
I recommend this class to anybody that plans to work with the public. This class taught me so many different approaches to solving conflict.
I learnwd that every conflict situation is different, which means the way to resolve them will differ. I learned how to calm myself before approaching the situation. Most valuable thing was the when getting feedback, take it professionally; not personally.
Hours per week:
Advice for students:
Come in with an open mind and try to understand yourself eternally, so it would be easier to feel empathy for others. Also remember that in order to really resolve a conflict, it takes all parties involved to come to the best conclusion.