141. (p. 70) A diversity awareness consultant submits a proposal to a company that wants to
reduce stereotyping and prejudice. In the proposal, the consultant claims that his training
program teaches employees to avoid the stereotyping pro
109. (p. 80) In the Johari Window, the _ area includes information about you that is
known both to you and others.
110. (p. 80) In the Johari Window, the open area
62. (p. 82) Behavior modification emphasizes human thoughts rather than the environment as the
source of all learning.
63. (p. 83) Negative reinforcement occurs when the introduction of a consequence increas
146. (p. 76) Comment on the accuracy of the following statement: Self-fulfilling prophecy can be
an effective management practice.
The answer to this question is ambivalent. Students should be able to recognize the potentially
positive side of self-fulfil
142. (p. 8) When Bank of Northern Minnesota (BNM) acquired a major investment firm, senior
executives noticed hostilities forming between the financial analysts in the investment
company and the bank's marketing people who provide marketing expertise for
103. (p. 78-79) The recency effect is more common when:
A. making an evaluation involving complex information.
B. the decision maker has considerable experience in that situation.
C. the decision maker believes most employees are above average.
100. (p. 78) The statement "First impressions are lasting impressions" best represents the
A. primacy effect.
B. self-fulfilling prophecy.
C. projection bias.
D. recency effect.
85. (p. 72-73) Which of the following statements about stereotyping is FALSE?
A. People can improve the perceptual process by preventing the activation of stereotypes.
B. Stereotyping causes us to ignore or misinterpret behaviors that are inconsistent wit
67. (p. 86) Companies with a strong learning orientation warn employees that mistakes will not be
68. (p. 87) Organizational learning is not dependent on individual learning since it mostly
82. (p. 72) Social perception is influenced by three activities in the process of forming and
maintaining our social identity which are:
A. attribution, acceptance, and modification.
B. categorization, homogenization, and differentiation.
C. perception, p
94. (p. 76) Which of the following illustrates the first step in self-fulfilling prophecy process?
A. An employee behaves in a way consistent with the supervisor's expectations.
B. A supervisor treats the employee in a manner consistent with the superviso
150. (p. 83-84) Big Box Construction Company has received warnings from government safety
inspectors that employees at some of its construction sites are not wearing the required safety
helmets and noise-protection equipment. The company could lose these
148. (p. 80) NuGas Corp. has just sent a dozen (mostly white male) managers from Germany to its
exploration site in a remote area of Indonesia. Few of these managers have worked with
Indonesian employees, so the company has asked you to design an on-site
149. (p. 83) Identify and explain the components of the A-B-Cs of behavior modification.
The A-B-Cs of behavior modification represent the three main elements that the theory
examines namely, antecedents, behavior and consequences.
Antecedents are environ
145. (p. 76) Female employees at a large brokerage firm are upset because their supervisors do
not accept their explanations for lateness or absenteeism when they are related to issues with
their children. They claim the supervisors, almost all of whom ar
144. (p. 76) A supervisor receives regular information about a sales employee's performance (e.g.
sales volume, incomplete paperwork, etc.) and must complete a performance appraisal of the
person's work. The supervisor has a complete description of the em
136. (p. 86) Self-reinforcement is a component of:
A. social learning theory.
B. behavior modification.
C. the Johari Window.
D. attribution theory.
E. None of the above.
137. (p. 86) Reflecting and experimenting
143. (p. 72) Comment on the accuracy of the following statement: We would work more
effectively in organizational settings if we could avoid the process of stereotyping.
This statement is FALSE to the extent that stereotyping is a normal part of perceptua
139. (p. 87) Which of the following is one of the most popular perspectives of organizational
A. Behaviour modification programs
B. Classroom learning
C. Applying the Johari Window
D. Organizational learning
E. Action learning
133. (p. 85) Social learning theory states that:
A. we learn the consequences of behavior by observing the experiences of other people.
B. we learn through self-reinforcement.
C. we learn by modeling the behavior of other people.
D. employees cannot learn
130. (p. 84) The most effective reinforcement schedule for learning new tasks is
A. continuous reinforcement.
C. fixed ratio schedule.
D. intermittent reinforcement.
E. negative reinforcement.
44. (p. 78) Primacy and recency effects are two attribution errors.
45. (p. 78) The halo effect occurs when one characteristic of a person shapes our general
impression of that person which, in turn, biases ou
52. (p. 80) The four areas of the Johari Window are open, closed, internal and external.
53. (p. 81) According to the Johari Window, the hidden area is reduced through disclosure.
48. (p. 79) Diversity awareness programs mainly educate employees about the value of diversity
and the problems with stereotyping.
49. (p. 79) Diversity awareness programs are designed specifically to correct d
57. (p. 79) Interacting with people from other backgrounds is more likely to minimize perceptual
biases when these people have equal status with you throughout the interaction.
58. (p. 82) People who learn to
70. (p. 68) Which of the following refers to the process of receiving information about and
making sense of the world around us?
C. Reinforcement theory
E. Social identity
73. (p. 68-69) Our likelihood of noticing a person or object depends on its:
E. all of the above
74. (p. 69) Which of the following is an example of selective attention?
79. (p. 72) According to social identity theory, people tend to:
A. perceive themselves as members of several groups.
B. perceive that their own actions are due to the situation, whereas the behaviors of other people
are mainly due to their motivation and
76. (p. 71) Mental models are _ that guide perceptions and behavior.
B. forms of punishment
C. self-fulfilling prophecies
D. broad world views
E. action learning practices
77. (p. 71) Mental models ca
88. (p. 76) The tendency to attribute the behavior of other people to internal factors more than
external factors refers to:
A. recency bias.
B. projection bias.
C. fundamental attribution error.
D. primacy effect.
E. self-serving bias.