Root Cause Analysis
What is RCA?
A. Technique used to help people answer the question of why the problem
occurred in the first place.
B. Gets to the bottom of the primary cause of the problem
What is the purpose of RCA?
A. Determine w
Managing Through Downsizing
I. Trust From The Top-Down (Pgs. 14-17)
A. Face the Challenge: Involves lack of integrity/openness in leadership.
1. First step: Communicators should regularly work with top leadership to develop trust
Providing Performance Feedback
I. Performance Feedback Principles: pgs. 152-155
A. Everyone, Whether They Acknowledge It or Not, Has Performance Standards
1. Good managers make sure to raise employees standards
B. High Performance Standards
March 10, 2015
3 Concepts for SLS
1. Bottom Up Approach to Change: Employees are encouraged
to have a voice, participate, except and change.
I think the Bottom Up approach would work better for the SLS
program because it seems lik
Imparting the Organizational Culture
Corporate Culture: (p. 73-) underlying belief and value structure of an org
collectively shared by the employees and symbolically expressed in variety
of overt and subtle ways.
I. Management Development: How to Delegate Successfully pgs. 42-43
A. Managers must delegate tasks to other employees for growth and development
1. Reasons for difficulty: difficult to let go, everyone is busy, isnt enough time
Group 1 Managerial Articles
I. How to Create Your Safety Vision: pg. 64D
A. Leadership is you: Lineman linemen teaching other linemen safety creates better safety
B. Safety is the new economy: The value of safety will not change
C. Think wit
Managing Data, Information, Knowledge, and Action
I. The D-I-K-A Model: Data, Information, Knowledge and Action (p. 122-125)
A. Data: Representation of Reality: the way someone represents the situation
(intakes the data) effects th
Becoming the Boss
I.Why Learning to Manage is So Hard: job assignments end up being more
demanding than most managers expect. (Pgs. 49-55)
A. New Managers Misconceptions: Perceptions are simple and
1. Managers have false expectati
Communicating about Change
I. Approaches to Change p. 202-204
1. Going from the top of the org. down doesnt work
1. Going from bottom of the org. helps the top know that the employees are interested
C. Integrative ap