Date: March 5th, 2017
To: Aggresshops Sales Associates
From: Aggresshops corporate communication director
Subject: Customer Service Standards
Hello Agresshops sales associates,
We have the greatest respect for our customers and their flawless taste. Our m
1141 N Old World 3rd St.
Milwaukee, WI 53203
April 2nd, 2017
Customer Service Manager
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747 USA
Dear Customer Service Manager,
Re: Order number 773251
On March 19th, 2017 I purchased the PR10-G wireless prese
Chapter 6 Notes
In a criminal proceeding, the Gov. files the charges against the defendant
Criminal trial society is the victim
Civil trial involves individual victim or victims
Two elements of a crime
o Actus Reus (guilty act) Wrongful behavior
Chapter 3 Notes
Jurisdiction a courts power to hear cases and render decisions that bind
parties before them
Original Jurisdiction the power to hear and decide cases when they first
enter the legal system
Appellate Jurisdiction the power to review prev
Chapter 1 Notes
Business Law Consists of enforceable rules of conduct that govern
o The enforceable rules of conduct that govern the actions of buyers and
sellers in market exchanges
Purposes of the law
o Providing order
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
1) Which of the following is false regarding written contracts?
A) The moment of writing allows both parties to reconsider terms and ensure
Week 1 Homework
Knight Company reports the following cost and expenses in May.
Depreciation on Factory
Depreciation on delivery trucks
Indirect Factory Labor
Direct Materials Used
E4-1 Part Level Submission
Saddle Inc. has two types of handbags: standard and custom. The controller has decided to use a plantwide overhead rate based on direct labor costs.
The president has heard of activity-based costing and wants to see how the resu
Brief Excerise 2-8
In March, Stinson Company completes Jobs 10 and 11. Job 10 cost $32,400and Job 11 $40,400. On March 31, Job 10 is sold to the customer for $33,300in cash.
Journalize the entries for the completion of the two jobs and the sale of Job 10
Describe why logistics is important and discuss the major
decision areas that make up logistics.
List the strengths and weaknesses of the various modes of
transportation and discuss the role of multimodal solutions.
Managing Inventory throughout
the Supply Chain
Describe the types and roles of inventory.
Distinguish between independent and dependent demand
Calculate the restocking level for a periodic review system.
BUS ADM 370
Supply Chain Management
Chapter 3 Forecasting
Discuss the importance of forecasting and identify
the most appropriate type of forecasting approach,
given different forecasting situations.
Apply a variety o
(Includes readings from Chapter 5)
Understand how productivity and efficiency are measured and
used in business processes.
Explain what capacity is, how firms measure capacity, and the
difference between th
Shelly Cashman Excel 2013
Chapter 5: SAM Project 1a
Flex Cab Company
WORKING WITH MULTIPLE WORKSHEETS
Author: Samantha Brandonisio
Note: Do not edit this sheet. If your name does not appear in cell B6,
please download a new copy of the file from the SAM w
Exam 3 Formulas
Ch. 9 Budgetary Planning
Req Production Units = req. sales units + desired ending goods units beginning goods
Direct Material Budget = DM required for production + desired ending DM beginning DM
Direct Labor Budget = units to be produced x
(Offer & Acceptance)
Agreement: Mutual approval to a contracts essential terms, voluntarily
manifested (shown) through offer and acceptance.
3 Requirements of an offer
Offer: An offerors promise or commitment to perform or refrain from performin
Equal Employment Opportunity Commission (EEOC): The federal agency charged
with enforcing Title VII of the Civil Rights Act of 1964 and other federal statutes and
regulations prohibiting employment discrimination.
CRIMES & THE BUSINESS COMMUNITY
Requisites: A person may not be criminally liable unless she
Burden of Proof:
CORPORATE CRIMINAL LIABILITY
A corporation may be criminally liable if:
Courts & Alternative Dispute Resolution
Judicial Review: The process by which a court decides the constitutionality of legislative
enactments and actions by the executive branch.
Marbury v. Madison (1803) It is emphatically the province and duty of the [c
Chapter 7: Torts
Torts: A civil wrong, not arising from a breach of contract or other
agreement, tort law main primary objective is to provide a compensation for
injured parties, maintain society in order, and give citizens a sense that they
can live in a
Chapter 9: Introduction to Contracts & Agreement
Contract: an agreement between two or more competent
parties or for valuable consideration
Contract has four elements:
3. Contractual Capacity
4. Legal Object
Elements of a con
Contractual Capacity: The minimum mental capacity required by law for a party who
enters into a contract to be bound by it. Certain persons are generally bot considered to
have sufficient capacity to be bound by their contracts
Consideration: Value given in return for a promise.
Legally sufficient consideration may take the form of:
(3) forbearing from doing something
What does bargained for mean?
Rules of Consid
The Constitution: Focus on
Application to Business
McCulloch vs. Maryland (1819)
Congress exercised exclusive authority on a matter when:
o Specific Legislation
o Establish a Federal Agency
Interstate & Intrastate Commerce:
Request for admissions
5 tools for discovery
Motion for summary
Complaint, answer, discovery ( 3 pre-trial motions)
Strikes for cause
2 rules of evidenc
Making Capital Investment Decision
Continue Chapter 9
Evaluating NPV Estimates
NPV estimates are just that estimates !
A positive NPV is a good start
now we need to take a closer look
Forecasting risk how sensitive is our
NPV to changes in the cash flo
Bond Features, Types, and Yield
Bonds and Treasury
Bonds at TreasuryDirect.gov
EE Savings Bonds rate is .10%
I Savings Bonds (inflation protected) no
paper savings bonds as since 2012.
Composite rate is =
Capital Budgeting and Capital Rationing
Continue Chapter 8
Knowing the IRR
is intuitively of
It is a simple way to communicate the value of a
project to someone who doesnt know all the
Not dependent on
Risk and Return
Expected returns are based on the
probabilities of possible outcomes
In this context, expected means average if
the process is repeated many times.
Pay $1 for a bet, then flip a coin.
Win $2 if heads; $0 if tails.
The expected r
Continue Chapter 7 on Stocks
Using the DGM to Find R
Start with the DGM:
D0 (1 g)
rearrange to solve for R
D0 (1 g)
Div Yield + Growth Rate = Div Yld + Capital Gain Yld
Finding the Required Return
There are two part