COMM 342 * We aren't endorsed by this school

COMM 342 Organizational Theory and Design

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  • 119 terms

    Term:

    Service Technology

    Definition:

    Intangible output. Production and consumption takes place simultaneously. Labour-and-knowledge-intensive, customer interaction generally high, human element very important, quality is perceived and difficult to measure, rapid response time is usually necessary, site of facility is extremely important. i.e. Airlines, Hotels, Consultants, Health care, law firms. Service industries tend to be well-suited for an organic approach.

    • Comm 342 Final Exam
    • 119 terms
    • Vocabulary for Comm 342 Final Exam. Find, create, and access flashcards with Course Hero.
  • 91 terms

    Term:

    Intergroup Conflict

    Definition:

    Defined as the behaviour that occurs among organizational groups when participants identify with one group and perceive that other groups may block their group's goal achievement or expectations. Requires 3 ingredients: group identification, observable group differences, and frustration. Occurs horizontally across departments or vertically between different levels of the organization.

    • Comm 342 Midterm
    • 91 terms
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