ch 3, 204
Chapter 3 Interpersonal Communication and Perception
Perception: understanding sensory experiences
o Sound travels through air, strike ear, signal travels to brain, brain interprets.
Interpersonal Perception: perceiving what people are lik
Part of every counseling skill.
Paying total attention to the speaker and being sensitive to what is
being communicated at both the verbal and nonverbal levels.
Your ability to hear what is being communicated improves as your
September 18, 2012
The nurse as person and professional
One of the most important instruments in
counseling and communication is you as a
The human dimension is one of the most
powerful influences on the therapeutic process.
College of Nursing
University of Saskatchewan
107 Wiggins Road
Saskatoon SK S7N 5E5
Phone: 306 966-6221
Fax: 306 966-6621
COURSE SYLLABUS - SASKATOON
Communication and Professional Relationships
Chapter 7 Conflict Management Skills
What Conflict is
Interpersonal conflict: struggle between two people who cannot agree on a way to meet their
needs and goals
o Interdependent: what one person does or says affects the other person
o Unresolved in
Non-Verbal Communication Skills
Non-verbal communication: behaviour than written or spoken language
o Tone of voice, facial expressions, posture, movement, eye contact, useo f personal
By understanding non-verbal communicatio
Chapter 9 Understanding Interpersonal Relationships
Interpersonal Relationships Defined
Relationships: connection you establish by communicating with another person
Interpersonal relationship: perception of two people that there is an ongoing connec
ch 2, 204
Chapter 2: Interpersonal Communication and Self
Three basic questions we ask ourselves:
o Who am I?
o Why am I here?
o Who are all these others?
These 3 questions influence our self-concept.
Self-Concept: Who we are.
o Self: the sum
Chapter 5 Verbal Communication Skills
We are not in charge of how others interpret our messages. Words do not have meaning; people
Understanding how words work figure 5.1
Words are symbols they represent things.
o The word cat may
Interpersonal Communication and Self
4 life positions by Berne
Describes our overall sense of own worth and that of
others this life position is a driving force in
Im OK , youre OK-positive regard for self & others
Im OK, your