Chapter 1 Organizational Behaviour and Management
WHAT ARE ORGANIZATION?
Organizations-social inventions for accomplishing common goals through group effort like cbc, a college, rapto
OB is essentially composed of people: coordinated pr
Chapter 15- Environment, Strategy and Technology
I. The External Environment of Organizations
The external environment consists of events and conditions surrounding an organization that influence its
has a tremendous influence on organizations
Chapter 14-Organizational Structure
What is Organizational Structure?
Organizational structure: the manner in which an organization divides its labour into specific tasks and
achieves coordination among these tasks
Interest: causes and consequences of o
Chapter Thirteen- Conflict and Stress
What is Conflict?
Interpersonal conflict- a process that occurs when one person, group, or organizational subunit frustrates
the goal attainment of another
Conflict often involves antagonistic attitudes and behaviours
Chapter11 Decision Making
I. What is Decision Making?
Decision making -the process of developing a commitment to some course of action
process that involves making a choice, a process and it also involves making a commitment of resources
such as time, mon
Chapter 12- Power, Politics and Ethics
I. What Is Power?
Power-the capacity to influence others who are in a state of dependence
does not necessarily imply that a poor relationship exists between the power holder and the target, as
most friendships involv
What is Communication?
Communication- the process by which info is exchanged b/t a sender and a receiver
Interpersonal communication- exchange of info b/t people
The simplest prototype for interpersonal communication is one-on-on
Chapter Nine- Leadership
What is Leadership?
Leadership-the influence that particular individuals exert on the goal achievement of others in an
Effective leadership exerts influence in a way that achieves organizational goals by enh
Chapter 8: Social influence, socialization, and culture
Social Influence in organizations
- Groups exert influence over the attitudes and behavior of their individual members as a result of
social influences, people often feel or act differently from how
Chapter Seven-Social Behaviour and Organizational Processes
What is a Group?
Group- two or more people interacting interdependently to achieve a common goal
suggest who is in and who isnt in the group
need not to meet face to face or verbal
Chapter Six-Motivation in Practice
Money as a Motivator
Employees and managers underestimate the importance of pay as a motivator
According to Maslow
Pay can function to satisfy social, self-esteem and self-actualization need
Expectancy theory: of pay ca
Chapter Three- Perception, Attribution and Judgement of Others
What is Perception?
Perception Process of interpreting messages of our senses to give order/meaning to the environment
Helps sort-out/organize complex/varied input received by sense of sight,
Chapter Five- Theories of Work Motivation
Why Study Motivation?
The need for increase productivity to be globally competitive
Need for rapid changes that contemporary organization are undergoing
Stable systems are replaced by requirement s for flexibility
Ch. 4: Work, Attitudes & Work Behaviour
WHAT ARE VALUES?
Values: a broad tendency to prefer certain states of affairs over others
o Preference values have to do w/ what we consider good and bad
o Broad tendency values are very general & dont predict beh w
Chapter Two- Personality and Learning
Learning is very important for ob
What is Personality?
Personality Relatively stable set of psychological characteristics influencing way individual interacts with their
environment and how they feel, think & behave
Chapter 16-Organizational Change, Development and Innovation
I. The Concept of Organizational Change
organizations are far from static
They change and these changes have a strong impact on people
changes are neither good nor bad, it is the way in which