The design and management of systems that make
products, provide services and deliver them to the end
A toolbox of quantitative methods that can be widely
applied to others areas of business.
From the syllabus
First Half: Littles Law, Inventory & Capacity Analysis
Relationship between queue length (inventory) and wait times.
Utilization profiles and short-run/long-run rates.
Capacity analysis (i.e., flow unit, throughput, capacity) with bu
Previous Class: Introduction to Operations Management (OM)
What is OM?
The design and management of systems.
A toolbox of quantitative methods.
What is a good process?
Efficiency vs. Effectiveness (Productivity vs. Quality)
Previous Class: Build-up Diagrams, Littles Law and Variability
Inventory build-up diagram? Relationship to capacity analysis.
Littles law equation and its implications.
Types of variability and how they impact a process.
Previous Class: Process Analysis / Theory of Constraints
Quantitative Analysis of Process Flow.
Process Mapping and Bottleneck Analysis (Linear flow chart,
Swim-lane (deployment) flowchart, Gantt chart).
Performance improvement of