Chapter 10: Financial Decisions
The Role of the Financial Manager
Financial managers: those managers responsible for planning and overseeing the
financial resources of a firm.
Finance (corporate finance): the business function involving decisions
Chapter 4: Understanding Accounting Issues
What is accounting and who uses it?
Accounting: a comprehensive system for collecting, analysing and
communicating financial information.
Bookkeeping: recording accounting transactions.
Chapter 5: Understanding Marketing Processes and Consumer Behaviour
What is Marketing?
Marketing: planning and executing the development, pricing, promotion and
distribution of ideas, goods and services to create exchanges that satisfy both
Chapter 1- Producing Goods and Services
Service operations: production activities that yield tangible and intangible service
Goods operations: production activities that yield tangible products.
Creating Value through Production
Chapter 2- Increasing Productivity and Quality
Productivity: a measure of efficiency that compares how much is produced with the
resources used to produce it.
Quality: a products fitness for use in terms of offering the features that consumers want
Chapter 7: Pricing and Distributing Goods and Services
Pricing Objectives and Tools
Pricing: deciding what the company will receive in exchange for its product.
Pricing objectives: goals that producers hope to attain in pricing products for