Are you afraid? Sept 8th notes
1. Canadian recession
2. Highest unemployment = millenials (our generation)
3. Global sump china is in recession, so stock markets are dropping
a. Commodity prices are tanking. EX: petroleum (saudia Arabia, sakatchewan, albe
Hunter Midterm Articles:
1. Are you ready for robot room service?
- operators cutting down on human work hours
- Starwood A.L.O: robot butlet equipped with an iPad you can use to check restaurant listings, can
deliver toothpaste with no tip necessary
The Travel Agent
Growing More Receptive.pgs. 1 to 6 and Super Agents.pgs. 13 to 14 Exactly what pressures have
been placed on travel agents and why? Also, to stay in and to enhance business what can agents
do? As well, why might travel agents be necessa
Chapters: 1, 34, 715; +Moment of Truth
The Moment of Truth
In customer service, instance of contact or interaction between a customer and a firm (through a product, sales force, or visit) that gives the
customer an opportunity to form (or change) an impre
THE STATUS OF TRAVEL AGENTS
HEDNA : hotel electronic distribution network association
Reduction of agencies from before
Canada has more agencies per capita in world because most people are located near hwy 401
Wide spread of agencies because ppl are sprea
In this second section of our course I introduce you to some of our
industrys leading and most fascinating (but drastically edited) distribution
channel research. The following should be read in HTT 303 Fall 2012 taking
you up to the examination. This loo
Travel Product Distribution
Canada is in a recession not in Toronto, or Vancouver, but anywhere outside.
Ex: Houses in Midland on the bay for $299,000.
Highest unemployment rate - our age group
Global slump China is slowing down. Hoping that they
The Status of Travel Agents
Canada has a ton of travel agents were a huge country. In order to service
how spread out our population is, we need a lot of agencies.
Most travel is booked through travel agencies.
Big ones have taken over.
COURSE BACKGROUND: UPON ENTERING THIS COURSE WHAT IS GOING ON
pgs. 1 to 2 Are you readyIn class we said many jobs will be automated in the
future but can this really apply to accommodation, food and beverage facilities and
general tourism, etc. and why /