HTH501 Learning Activity: AW2.2Process
The out of class activity is designed to make you apply the theories from
reading 3: Process completeness: Strategies for aligning service systems with
customers service needs.
Scenario: You are a business traveller
Do you live in the Mississauga/Etobicoke West area?
Melanoma Network of Canada Camp program
Skills needed Administration, Marketing and Special Events
They also do a Fundraising Walk in September
Spin Off Effects of Events
In your Proposal
Your 7+ entertainers/acts
each entertainer, act and / or activity
explain WHY THEM?
n Offer supportive history/facts to explain to
the reader/client why they would be a
Children s Aid
Teddy Bear Affair
-It is the first page in your proposal
after the table of contents
-Yet it is last page written when
creating your proposal
Written in paragraph format
ONE page summary of the event
Peak the clients inte
Apr 14, 2016
Execution of the Event!
On Site Pre Event Meetings
24-48 hours prior
down meeting with all key
suppliers (Dcor, AV, Main Entertainers,
1. Based on Service Clues and Customer Assessment of the Service Experience, identify and
explain the three different types of service clues. Which type of clues are more correlated with
the likelihood of someone recommending a service.
Functional Clues (
WEEK 1 (JAN 20)
Why is service Management Important
Service industry is the largest industry in the world
70% of GDP in Canada in October 2014
Now party cost $150.00
Each time you add feature, you add cos
WHY IS ONLINE REPUTATION MANAGEMENT IMPORTANT?
3 ARTICLES TO REVIEW
Example Companies + sampling of components that go into
Service Strategy Basic elements of successfu
4.In the video from the authors of Uncommon Service, one of the authors said
culture eats strategy for breakfast. What does this mean? Why does the author
place such emphasis on culture?
- Culture eats strategy for breakfast
Culture guides discretio
1.Identify and explain two reasons why the Ritz-Carleton WOW Stories are so important to the delivery of
- Ritz-Carleton WOW stories are important to the delivery of exceptional service because the company it serves a
Match It Up!
Dry shampoo. Enough said.
An ultimate favourite of mine! A
TO staple visit! You can't go
wrong with a buck a shuck after
5pm! An amazing deal and they're
simple and tasty
A budget is a route,
a pathway to reaching your goal