Customer-Driven Quality & Scheduling
The integration of project management and total quality makes sense, but there has not been much
headway in putting these concepts into action.
One reason is that project management is not seen as a planning tool rathe
Understanding the process is critical to any customer-driven project management (CDPM) effort.
Process diagrams define the process.
Input/output analysis identifies interdependency problems.
Supplier/customer analysis helps obtain and exchan
Quality Project Review
A project management system is the backdrop for an effective project review. The project management
system is a consistent approach and set of tools and techniques for planning and implementing taskoriented system development projec
Eight Step Process
Integration of total quality management environment, project management system, and customerdriven project management structure establishes the foundation for the application of the customer
driven project management approa
Leadership & Quality
CDPM is a sensible extension of the total quality and project management paradigm that has the
customer as the driver.
Basic concepts of CDPM
1.Customer-driven project management requires leadership and top management support as the w
Project Management and Quality
Many excellent organizations seek to define the customers' project requirements rather than
determining customers' needs and expectations.
This frequently results in an isolation from the customer, with the ultimate conseque
Tools for Quality Decisions
During customer-driven project management (CDPM) activities and decision points, the focus is on
consensus decision making.
Consensus decision making requires an orderly approach to making selections.
Consensus decision making
Project Quality Management
Customer-driven project management requires an orderly, disciplined, customer-driven improvement
methodology to ensure that projects are performed and improved for total customer satisfaction.
Specific CDPM tools an
A Means of integrating the design process
Voice of the Customer
Priorities of Marketing
Product design knowledge of the Engineer
(Production Planning and Design)
Building a House of Quality
Gather customer attributes (in the words of the
Brand yousuggests it is important that each individual takes responsibility for his or her work.
The starting point in any project quality management initiative is individual professionalism.
The three subjects discussed a