Diagnosing Conflict and Choosing Conflict Management Approaches
Interpersonal conflict is a process that occurs when one person, group, or organizational subunit
frustrates the goal attainment of another.
Supports the values and goal
Conflict and Negotiation-OB
Conflict: A process that begins when one party perceives that another party has negatively
affected, or is about to negatively affect, something that the first party cares about.
Interpersonal conflict is a process that occurs
Refers to a system of shared meaning held by members that distinguishes the
organization from other organizations.
Organizational culture is the pattern of shared values, beliefs, and assumptions
considered to be the appropriat
OB-Power and Politics
POWER AND DEPENDENCE
Power: A capacity that one has to influence the behaviour of another, so that the others acts in
accordance with ones wishes.
Dependence: Another is dependent on you when you possess something the other person
Organizational Behaviour-Reward Systems
Recognizes that individuals are concerned with the absolute amount of rewards for their efforts,
and also compare it to what others receive and react to discrepancy.
Outcomes or rewards include pay, be
Creating Effective Reward Systems
MONEY AS A MOTIVATOR
Money is the most commonly used reward in organizations.
Money certainly helps needs get met.
Pay can satisfy lower-level needs as well as social, self-esteem, and self-actuali
Organizational Behaviour: Emotions
Affect: Generic Term that covers a broad range of feelings people experience, including
emotions and moods
Emotions: Intense feelings that are directed at someone or something
Moods: Feelings that tend to be le
Perception and Personality
The process by which individuals organize and interpret their impressions to give meaning to
their environment. Behaviour is based on perception, not on reality itself.
1. Know big five factor model of personality, and its dimensions and relevance of its dimensions
for certain business issues such as performance, or which type of person is best for what
kind of job and how BFMP helps a business owner to find an employee