International Journal of Software Tools for Technology Transfer, 2002, vol. 4, no. 1, pp. 1-7.
What Makes Good Research in Software Engineering?
School of Computer Science, Carnegie Mellon University,
Pittsburgh PA 15213 USA
31097 IT Operations Management Case Study Task 4 Autumn 2015
Under Milkwood Case Study Task 4
Task Due Week 5 Tutorial
1. The tutors and students (where applicable) will discuss their
experiences with Firefighting
2. Discuss what Legacy Systems might exis
Under Milkwood Case Study Task 5
Task Due Week 6 Tutorial
1. Given that Under Milkwood has an Operations Management
Department, Software Development and both Hardware and Software
Research Departments, discuss what the differing requirements would
31097 IT Operations Management Case Study Autumn 2015
Under Milkwood Case Study Task 6
Task Due Week 7 Tutorial
1. Every Help Desk Call and pursuant actions should be recorded.
Within the framework of Under Milkwood design a Help Desk form
that not only r
PMIs Pulse of the Profession: PMO Frameworks
The role of the Project Management Office (PMO) in organizations continues to be a topic of great interest to project
The Converging Networks
In the past, mediums such as video, audio and telephone had to have dedicated networks.
Advancing technology allows for consolidation between different kinds of networks onto one
Converged networks allows for more meth
A worldwide collection of interconnected networks (internetworks, or internet for short).
The internet is a conglomerate of networks a and is not owned by any single individual or group.
Effective communication is ensured through commonly
The Supporting Network Architecture
Four basic characteristics in order to meet user expectations: fault tolerance, scalability, quality of
service (QoS), security.
Fault Tolerance in Circuit Switched Networks
A fault tolerant network is one that limits
Internet Access Technologies
Home users typically require a connection to an Internet Service Provider (ISP).
Businesses require faster connections to support business service such as IP phones, video
Business class interconnections are u
Components of the Network
The network infrastructure contains three categories of network components: devices, media,
Devices and media are the hardware of the network. e.g. laptop, PC, switch, router, WAP or cables
Network components used to
Types of Networks
Local Area Network ( LAN ) - a network infrastructure that provides access to users and end
devices within a small geographical area.
Wide Area Network ( WAN ) - a network infrastructure that provides access to other networks
over a wi
Networks of many sizes
The internet is the largest network in existence.
Internet means 'network in a network'.
Clients and Servers
All computers in a network are hosts or end-devices.
Host - can send or receive messages in a network.
Software on the co
Then and Now
15 to 20 years in development of the internet
Improvement to quality of life
The capabilities of the internet continues to expand as time passes
New processes able to occur through the internet as technology improves
Currently in the era of t
Selena, Jake, April, Rainier
There is a wide shot of Los Angeles 2019, a dystopian landscape and oppressive atmosphere
which is created by images of burning fires, neon signs and giant electronic advertising. The
setting is of a dar
31097 IT Operations Management Case Study Task 3 Autumn 2015
Under Milkwood Case Study Task 3
Task Due Week 4 Tutorial
1. Form the Investment Review Board.
2. Specify the main focus of internal SLAs
3. Write two SLAs in negotiation. Sign them off.