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HCOM 220 Interpersonal Conflict Management

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    • Profile picture
    Dec 24, 2016
    | Would highly recommend.

    This class was tough.

    Course Overview:

    HCOM 220, Interpersonal Conflict Management is exceedingly beneficial because it has a strong emphasis on conflicts in interpersonal relationships. This course teaches how to resolve a conflict with another person appropriately that benefits each party in the dyad. This course helpful because it's relevant in nearly all everyday situations because it teaches how to maturely interact with others who are difficult to interact with.

    Course highlights:

    This course discusses how each person has his/her own goals in disputes and often times those goals are perceived as incompatible which reinforces the notion of the upbringing of a conflict. Scarce resources in communicative discourses are discussed and one scare resource that many people posses is self-esteem. There are five conflict styles to consider: avoiding, accommodating, dominating, compromising, and integrating. Avoiding refers to having a low concern for oneself and a low concern for the other person because the conflict is ignored. Accommodating refers to having low concern for oneself but a high concern for the other because it's essentially "people pleasing". Dominating is having a high concern for oneself and a low concern for others; dominating is essentially having the "I'm always right and I have to get it my way or the high way" type of attitude. Compromising is having both a high concern and a low concern for oneself and the other. That's because by comprising, each person gains something but also loses something in return; both parties are not truly satisfied. Collaborating is having a high concern for oneself and a high concern for the other. Collaborating means to work together to satisfy each party's needs, which is the most productive out of the conflict styles. This class also has a unit on forgiveness. This is the biggest highlight of this course because forgiveness requires an act of imagination because it allows us to consider a future that is not merely a reaction to the past. Members in conflicts often commit wrongdoings, and it's up to the hurt member to forgive the wrongdoer because holding a grudge only makes the conflict worse and it benefits no one. Forgiveness is mandated by acknowledging the truth of what happened, a strand of forbearance which is to withhold oneself from seeking revenge, and empathy, which is to feel for or with another person. Empathy is vital because it allows us to put ourselves in the place of another person and to see the other person's situation from how he/she sees it and not from how we see it because our own interpretation of the situation is subjective. Empathy is powerful in conflict resolution allows us to consider that the bully has been bullied, that the abuser has been abused, and that the thief has had something stolen from him/her.

    Hours per week:

    6-8 hours

    Advice for students:

    Do not procrastinate, study every week as well as read the chapters, and pay attention as well as participate in class! This class will help you grow as a person so it's vital to be attentive to all the material.

    • Fall 2016
    • Javette Hayes
    • Yes
    • A Few Big Assignments Great Discussions Requires Presentations

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