Chapter 4: Job Satisfaction
What is job satisfaction?
The positive emotional state resulting from ones involvement with his/her job setting
Why are some employees more satisfied than others?
- Whether one perceives their job to supply w
C HA P T E R 1
Pattern of shared values, beliefs, and assumptions considered to be the appropriate to think and act within an organization
Culture is shared, helps members solve problems, taught to newcomers, and strongly inuen
Chapter 7: Trust, Justice and Ethics
What significance does an organizations reputation have in its business?
On consumers: represents the trustworthiness of the company, the quality of its products
and how reliable are they in delivering their promises
Chapter 8: Learning and Making
Why is learning important in a business?
An employees ability to learn greatly affects their decision making abilities
Thus, employees what have worked long and learned the ins and outs of a business is more
Chapter 10: Teams, Diversity, and
What are the characteristics that can be used to describe team?
What are the types of teams?
Work Teams: Built to be relatively permanent
o Traditionally everyone would have their own roles
o Self-managed w
Chapter 3: Organizational Commitment
What is the significant of organizational commitment in the context of business?
The application of OB has two prime purposes: to improve job performance and to retain
It costs a fortune for companies to r
Chapter 9: Personality, Cultural Values,
In this chapter, we will be discussing the following:
Personality: how people think, and as a result, act in their external environment
o Traits: Reoccurring regularities in someones personality
Chapter 1: What is Organizational
What is OB?
o Human resource management: Applications of the theories learned in OB
o Strategic Management: Solely looks into decisions that affects the firms
Conclusion: OB under
Chapter 12: Leadership Styles and Behaviours
What is leadership and what are the approaches in evaluating leadership?
The ability to use power and influence in directing activities in favour of achieving your
Leader-Member exchange theory: Explain
Chapter 11: Power, Influence, and Negotiation
Why are some people more powerful than others?
-Legitimate Power -positional authority
-Reward Power - control with positive reinforcement
-Coercive Power - control by pu
Chapter 6: Motivation
What is motivation?
An energy that originates either within or outside of an employee that drives their work
Why are some employees more motivated than others?
Expectancy Theory: Employees decisions are directed towards
Four Seasons Hotels and Resorts is the worlds leading operator of luxury hotels with
over 50 properties in 24 countries. It has received an outstanding amount of rewards and distinctions over the last 30 years and its revenues have been in