Chapter 15 Public Speaking and Oral Reporting
1. The time-honored order of a formal speech is conclusion, introduction, bodyand
perhaps a repetition of the conclusion.
Answer: False Page: 463 Difficulty: Medium
Chapter 16 Techniques of Cross Cultural Communication
1. Ethnocentrism can be disastrous to effective communication across cultures.
Answer: False Page: 487 Difficulty: Easy
Rationale: Explaining the fallacy of this View is the goa