CHAPTER 11 (DAFT)
Innovation in products, services, or processes that change an industry for
It disturbs the equilibrium of the game-showing new ways to do the same thing.
Strategy (p. 6)
Set of goal-directed actions a firm takes to gain and sustain superior performance
relative to competitors.
Competitive advantage (p. 8)
Superior performance relative to other competitors in the same industry or the industry
Exam #2 Study Guide
The Exam will contain three types of questions: (1) Multiple-choice (3 points each), (2) Fillin-the-blank (3 points each), and (3) Short-answer essay (5 points each).
Please use a black or blue pen only (no pencils!) when you take the
Exam 1 Study Guide
Formal Definitions of Quality
Transcendent Perspective: excellence
Product Perspective: quantities of product
User Perspective: fitness for intended use
Value Perspective: quality vs. price
Dr. Sal Kukalis
February 20, 2017
Chipotle Case Study
Chipotle is committed to Food with Integrity by increasing the use of organically grown
local produce, organic beans, organic dairy products, and meats from
LENP 312 Chapter 6: Government and Community Relations
Chapter 7: Resource Development
Four Dimensions Change
Move to Governance models and away from Command and Control models
Govt relies on external organizations (NPOs) to deliver services rather
MGMT 300 Progress Exam II Study Topics
Chapter 9 (Daft)
Definition of decision and decision-making
A decision is choice made from available alternatives.
Decision making is the process of identifying problems and opportunities and
then resolving them.
Please review Zappos Case Study (OM Chapter 1, p. 21) before our class on Thursday
You are required to answer case questions 1 & 2 for your team report.
The deadline for submitting your team report to the Dropbox folder Team in-class
Since its establishment in 1976 Apple Inc. has constantly challenged the technology of its times
and introduced products that have created disruptive innovations. The iPad was no different. Apples
version of the tablet not only changed the wa
MGMT 300 - MIDTERM #2 STUDY GUIDE
Goals - a desired future state that the organization attempts to realize
Plan - a blueprint for goal achievement and specifies the necessary resource allocations,
schedules, tasks, and other action
Charles Darwin: Not the strongest nor the most intelligent
It the ones who are willing to adapt to changes that survive. Business need to be willing to adapt to be able to have
sustainability in the ever evolving world.
Goes with Peter Drucker (Educator
Commit to pledge oneself to a position on an issue or question
o A commitment is a pledge
o Pledge is an absolute promise to do something, whatever that something is
Wells Fargo WSJ AD
o 1st sentence We are deeply committed to serving you and
Cluster Theory companies are clustered together because thats where the talent is. - Michael
ex. Mountain view is home to Google, Mozilla, Symantec, and Intuit
WALMART CASE STUDY
Strategies: Strategy - A major plan, very high impact and for a major
Lebanese: Mathematician > Author: father and how it applies to world of business
Built career on BS
School: University of Paris > University of Pennsylvania
Worked: London Business school and Oxford
Intuit Case Study: Discussion Topics
Products: Personal finance, accounting and tax return software
For fiscal 2016 Intuit:
Reported revenue of $4.7 billion, up 12 percent.
Increased total QuickBooks Online subscribers 41%, to
Wal-Mart Case Study
1. Walmart Financials
Revenue: 480 billion
Profit/Net Income: 15b (3%)
o 40 million a day and $466 every second
Sales Growth: 1% from 2006-2016
Chapter 9Supply Chain Design
1. _ are warehouses that act as intermediaries between factories and customers,
shipping directly to customers or to retail stores where products are made available to
Chapter 13Resource Management
Problem A for Questions #1 & #2
The bill of materials (BOM) for end item A is shown below:
1. If A has a gross requirement to build 250 units and an on-hand inventory for A of 40,
1. Which of the following is NOT TRUE regarding inventory management?
a. The two fundamental inventory decisions are: where to order and what to order.
b. Inventory management applies to goods and to services.
c. Different types of inven
Chapter 17Lean Operating Systems
1. Principles of lean operating systems include all of the following EXCEPT _.
a. eliminating waste
b. improving information technology
c. increasing speed and response
d. reducing costs
Management 12th Edition by Daft Chapter 10 Review Questions
1. Which of the following refers to the deployment of organizational resources to achieve strategic goals?
e. Strategic management
MGMT Chapter 4 Managing in a Global Environment
Globalization refers to the extent to which trade and investments information social md
cultural ideas and political cooperation flow between countries
The 10 most globalized countries, according to the KOF
Management 12th Edition by Daft Chapter 8 Review Questions
1. Which of the following is a business activity that an organization does especially well relative to its competition?
c. Cash cow
d. Core competence
Management 12th Edition by Daft Chapter 16 Review Questions
1. Which of the following is the arousal, direction, and persistence of behavior?
d. Rewarding behavior
e. Behavior modification
Management 12th Edition by Daft Chapter 19 Review Questions
1. Which of the following is the systematic process through which managers regulate organizational activities?
a. Strategic planning
b. Organizational control
c. Organizational goal setting
MGMT Chapter 3 The Environment and Corporate Culture
The External Environment
The external organizational environment includes all elements existing outside the boundary of the
organization that have the potential to affect the organization
MGMT Chapter 1
Management is the attainment of organizational goals in an effective and efficient
manner through planning, organizing, leading and controlling organizational resources
Instead of being a controller todays effective manager is an enabler w