goods, such as portable tools and office equipment, that are less expensive and shorterlived than major equipment
placing advertising messages in Web-based or video games to advertise or promote a
product, service, organiza
Strategy Formulation involves managers analysing an organisations current
situation and then developing strategies to accomplish its mission and achieve its
It begins with managers analysing the factors within an organisation
What are Porters competitive forces in an organisations
environment? Explain them and provide examples to illustrate your
Given the nature of competitive environments today, strategic management must be
considered an ongoing process in which strat
Controlling is the process whereby managers monitor and regulate how efficiently
and effectively an organization and its members are performing the activities
necessary to achieve organisational goals.
In controlling, managers monit
Legacy systems often cannot be replaced until another information system is
available to take over or replace the functionality.
Often the computer code written for a legacy system will not run on a new
computer and the software needs to be
Transaction processing systems are important examples of operations support
systems that record and process the data resulting from business transactions.
batch processing, transactions data are accumulated over a period of time
The Organisational Environment
The organisational environment is a set of forces and conditions outside of the
organisations boundaries with the potential to affects the way the organisation
These forces change over time and thus present manager
The Nature of Planning Process
Planning is a process that managers use to identify and select appropriate
goals and courses of action for an organisation.
The organisational plan that results from the planning process details
how managers intend to atta
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StudyBlueOregonUniversity of OregonBusiness AdministrationBusiness Administration
317Lewis Exam 2, MKT 317Exam 2, MKT 317 Business Administration 317 with Lewis at
University of Oregon
ABOUT THIS DECK
Deciding how to change an organisation is a complex matter because change
disrupts the status quo and poses a threat to many, prompting some employees to
resist attempts to alter work relationships and procedures.
Maslows Hierarchy of Needs
Psychologist Abraham Maslow proposed that all people seek to satisfy five
basic kinds of needs:
Greece and Japan
Sweden, Norway and Denmark
Sources of Managerial Power
A key component of effective leadership is found in the power the leader has to affect other
peoples behavior and get them to act in certain ways.
There are several types of power.
Effective leaders take steps to ensure that th
Outcome of a company being placed in receivership.
Receivership does not affect the legal existence of the
The directors continue to hold office, but their powers
depend on the powers of the receiver and the extent of
the assets over which the re
Recommendation Three (Principle 2 and 6)
Provide an employee-employer human rights (focusing on human trafficking) and antidiscriminatory (promoting diversity) education and workshop training on an annual basis to
ensure that the company is aware of work
Alderfers ERG theory
Clayton Alderfers ERG theory collapses the five categories of needs in Maslows
hierarchy into three universal categories
These are also arranged in a hierarchy.
Alderfer agrees with Maslow that
Hofstedes Cultural Framework
Gert Hofstede, a psychologist for IBM, collected data on values and norms
from more than 100,000 IBM employees from 64 countries.
He used this data to develop a model of national culture, which is
widely accepted and used.
Herzbergs motivator-hygiene theory
Frederick Herzberg focuses on two factors: outcomes that can lead to high levels of
motivation and job satisfaction and outcomes that can prevent people from being
According to Herzbergs motivator-hygiene t
According to needs theories, people are motivated to obtain outcomes at
work that will satisfy their needs.
Theories of motivation that focus on what needs people are trying to satisfy
at work and what outcomes will satisfy those needs
Module Three Notes
So how do we determine values as a society? How do we agree on what values business
1. Universal from religion, codified into international agreements, e.g. UN
2. Culturally specific values. Can you think of specific values
Mintzbergs Managerial Roles
Global pressures, society and technology are all having major effects on the way
managers perform their roles and on the skills they develop to perform those roles
A managerial role is a set of specific tasks that
McClellands needs for achievement, affiliation and power
Psychologist David McClelland has extensively researched the needs for
achievement, affiliation, and power.
The need for achievement is the extent to which an individual has a strong
desire to per
Leadership is the process by which a person exerts influence over other people and
inspires, motivates, and directs their activities to help achieve group or organisational
When leaders are effective, the influence they exert helps a gro
Transformational leadership occurs when managers change their subordinates in
three important ways.
When managers engage in transformational leadership, subordinates trust
the manager and are highly motivated which helps the organisatio
Corporate Social Responsibility
Corporate social responsibility is a managers duty or obligation to make decisions
that promote the welfare and wellbeing of stakeholders and society
as a whole.
It is still an evolving term without a recognised set of spec
Human Resource Management
Strategic human resource management - the process by which managers
design the components of a human resource management system to be
consistent with each other, with other elements of organisational architecture,
and with the or
Services and Nonprofit Organization Marketing
LO1: The Importance of Services
o Result of applying human or mechanical efforts to people or objects
o 98% of total employment
Hard to distinguish clearly between manufacturing and service firms