active listening listening that demands close attention to the literal and emotional meaning of a message and
a level of responsiveness that shows the speaker the message was both heard and understood. (p. 17)
body language (kinesics) non-verbal
Communicating effectively is important in business and the need to be good at it has
Proposals are written both for internal (within the organization) and external (outside the
organization) purposes. They are written for sales purposes or they offer to do something.
FORMAL REPORT CHECKLIST
Has a well-written transmittal memo or letter (see transmittal checklist)
Includes correctly formatted title page and table of contents
Uses Roman numeral pagination for prefatory part, Arabic numerals for remainder
1. Which type of sentence adds the most emphasis to your writing?
2. Which is not a rule of consistency?
Chapter 5: Memorandums, E-mails and Routine Messages
DATE, >TO, >FROM, >RE, >CC (optional)
OPENING: most important information regarding the subject, purpose for writing and/or action required by reader.
SUBJECT: indicates title, topic, purpos
COMM222 - OB
Midterm Textbook Notes
Organizations: social inventions for accomplishing common goals through group effort.
Main characteristic = people
Organizational Behavior: attitudes and behaviors of the individuals in an organization.
SOCIAL MEDIAS EFFECT ON SMALL
Patricia Perez Andrade
Under 500 employees
76% of small business owners are 45 years of
age or older
Oral presentation skills are as important in a business setting as writing skills. The same
COMM 212- Final Exam (First Half)
Chapter 1- Getting the Message Across
Business Communication as a Path to Success
-How to write, speak, and listen on the job reflects who you are professionally, how you treat
others, and how you do business. We now have
SHORT ANSWER QUESTIONS COMM 212
For sample answers, see below.
1. What are three elements of the changing workplace?
1. Elements of the changing workplace include the knowledge economy, the concept of the risk
society, flatter organizations, sustainabilit
Social media have changed the way individuals stay up to date, share information, and
access to creative expression and ci
Business writing involves communicating with readers clearly and concisely. Word
choice plays an important role in conveying your message, as does plain style or
language, a style of writing that places value o
John Molson School of Business
Department of Marketing
Business Communication (COMM 212)
SUPPLEMENTARY COURSE OUTLINE ADDENDUM
Course instructor: Roland Awad
Office location: MB 14.280
Office Hours: Mondays from 14:30-15:30 and Wednesd