Porter: What is strategy?
Operational effectiveness: You perform activities better than your competitors
Strategy: You perform different activities from your competitors, or the same
activities in different ways. Concentrates on combining activities as
Kaplan & Nortons balanced scorecard
The bottom line is not enough
Four perspectives for a balanced scorecard
What matters most to customers? (Specific measures that reflect the factors that
really matter to customers) To achieve o
Herzbergs concepts: How do you motivate employees?
1. Negative KITA: fear of what will happen if something is not done
2. Positive KITA: rewards, incentives
3. Hygiene factors
7. Horizontal job loading: reducin
Evolution & Revolution
A theory of organizational life cycles, with a focus on growth
Organizational growth is characterized as a series of developmental phases
Management practices that work well in one phase bring on a cr
Types of Power: French & Raven
The most common description of power is French and Raven (1960). This divides
power into five different forms.
This is the power to force someone to do something against their will. It is often
CH. 2 CLAIMS
What is a claim?
Main thesis or conclusion of a text that the author is trying to persuade you to
- Easiest claims to find are towards the beginning or end of a text.
- Cue words are indicators that the claim is about to come (eg. Da
Collins & Porras: Vision
Core ideology: Enduring character; Glue that holds the organization together.
Captures what you stand for and why you exist.
Core values: Beliefs about what is important. Timeless guiding principles, rarely
if ever change.
Chandler: Concept list
Logic of Managerial Enterprise: The dynamic growth and competition that
drives modern industrial capitalism
Economies of scale: Cost per unit drops as the volume of output increases
Economies of scope: Us
If the subordinates make the decision, is the manager responsible?
What role should managers play?
Member or authority figure
Should subordinates be able to tell what style manager is using?
How do you measure a managers democracy?
COMM 210- Final Exam
Alfred Chandler: The Enduring Logic of Industrial Success
- Logic of Managerial Enterprise: The dynamic growth and competition that drives modern
- Economies of scale: Large plants ca