Actions the Demonstrate Respect Notes
Diversity Trends in the US
Benefits of Diversity
Encourage Respect for Diversity
How can communication be improved Notes
Ways to keep communication channels open through
Open office hours.
Regular employee group meetings.
Computer-mediated meetings and video conferences.
Employee advisory councils.
communication process Notes
An interpersonal process of sending and receiving
symbols with messages attached to them.
Key elements of the communication process:
Guidelines for making oral presentations Notes
Set the right tone.
Support your points.
Accent the presentation.
Add the right amount of polish.
Check your technology.
Dont bet on the Internet.
Failure to rec
Constructive and Destructive Feedback Notes
Address behavior- not person
Suggest actions to solve problem
Address personal character
No solutions offered
Conflict management styles Notes
Management by competition and compromise.
Management by avoidance or accommodation.
Management by collaboration.
Negotiation is the process of making joint decisions
Positive and Negative Response to Feedback Notes
Identify the solution
Make sure you understand
Positive/Negative Reaction to Conflict
Reactions in a conflict
Integrative devices for resolving conflicts Notes
Changing reward systems.
Changing policies and procedures.
Using liaison personnel, special task forces, crossfunctional teams, or a matrix organization.
Training in interpersonal skills.
Ten steps for good listening Notes
Ten steps for good listening:
Put the other person at ease.
Show that you want to listen.
Remove any potential distractions.
Empathize with the other person.
Dont respond too quickly; be patient.
Dont get mad; hold your
How does perception influence communication Notes
The process through which people receive and interpret
information from the environment.
People can perceive the same things or situations
People behave on the basis of their perce
Interpersonal Skills in the Workplace Notes
Components of Effective Communications
How can we deal positively with conflict Notes
A disagreement between people on:
Substantive issues regarding goals and tasks,
allocation of resources, distribution of rewards,
policies and procedures, and job assignments.
Emotional issues arisi