Communication Styles Notes
Passive communication involves the inability or
unwillingness to express thoughts and feelings. Passive
people will do something they don't want to do or make up
an excuse rather than say how they feel.
Assertive behavior involv
Channel richness and the use of communication media
Ways to keep communication channels open through
Open office hours.
Regular employee group meetings.
Computer-mediated meetings and video conferences.
Employee advisory coun
How can communication be improved Notes
The process of taking action to help someone say
exactly what he or she really means.
Rules for active listening:
Listen for feelings.
Respond to feelings.
Note all cues, verbal and nonverbal.
Functions of Interpersonal Communication Notes
Communicate Under Pressure
keep everyone inform at the same time
give everyone important instructions collectively
encourage people to ask questions
involve people in key decisions
let them see t
Five methods of communication Notes
The 6 written communication methods
memo less formal than letter, more likely to be read,
notice boards may never be read, good f
Interpersonal Communication Primer Notes
You listen to and acknowledge other people's thoughts and
feelings: Rather than showing that you only care about
broadcasting your feelings and insisting that others agree
with you, you encourage others to express
Intro to Interpersonal Communication Notes
Interpersonal communications means "showing appropriate
ways to exchange your ideas and needs."
A student demonstrates appropriate application of this skill
when he / she can do a good job of presenting both side
What is the communication process Notes
An interpersonal process of sending and receiving
symbols with messages attached to them.
Key elements of the communication process:
How can we deal positively with conflict Notes
A disagreement between people on:
Substantive issues regarding goals and tasks,
allocation of resources, distribution of rewards,
policies and procedures, and job assignments.
Emotional issues arisi
How does perception influence communication Notes
The process through which people receive and interpret
information from the environment.
People can perceive the same things or situations
People behave on the basis of their perce
Alternative conflict management styles Notes
Conflict management styles:
Management by avoidance or accommodation.
Management by competition and compromise.
Management by collaboration.
How can we n
How can we negotiate successful agreements Notes
Types of negotiation:
Focuses on claims made by each party.
Leads to win-lose outcomes.
Principled (or integrative) negotiation
Goal is to base the outcome on the merits of