The Process Owner
Why must process ownership be a permanent role?
First off, a process is constantly evolving and changing. There must
therefore be a permanent owner in place to supervise, measure, and
manages this change. Secondly, in t
Read the case: Siemens Rolm Communications, Inc.: Integrated
Logistics Core Process Redesign (ILCPR) Stoddard, Donna B and
Jarvenpaa, Sirkka. HBSP Product Number 195214-PDF-ENG.
Evaluate Siemens ROLM using Hammers PEMM framework.
1. Write one p
B2710 Winter 2012 Siemens Rolm Case Grading Rubric
Completely misunderstands the
enabler and does not apply any
it. Does not
justify the sco
Due on October 3rd, 2013, beginning of class in PAPER FORM. Groups of up to THREE (3) are
Case: Siemens Rolm Communications Inc.: Integrated Logistics Core Process Redesign (ILCPR). Harvard
Business Scool, HBSP Documen
7 Principles of Reengineering
1.Organize around outcomes not tasks.
2.Those who use the output also perform the process.
3.Subsume information-processing work into the real work that
produces the information.
4.Treat geographically dispersed resources as
Organizational Changes to support process reengineering
Where does the largest source of organizational change come from
The largest sources of organizational change come from top
executives. They sense a loss of powe
LEAN process improvement
What is Lean?
Lean is a systematic approach of eliminating waste so every step adds value for the
What areas does lean aim to eliminate waste?
Every area of business, including:
7. The impact that Sears existing process has on Sears operating process is that it is not very
efficient. Sears is not taking any short cuts in the process of getting the message relayed from
the customer to the department to the technician. This lack of