1. What are differentiation and integration, and what is the role of each in organization
* Differentiation is the process of breaking things apart and integration as putting things
back together, only better.
* The Role of differenti
1. Why is it important to keep the firms strategy in mind when engaged in HR activities like
* The capabilities of a firms employees will influence both the companys strategy and how
well it is executed. Human resource capabilities ca
1. What is the planning process? Briefly explain each step in the process.
* Analyzing the organizations external environment by forecasting, benchmarking and
checking environmental uncertainty
* Assessing internal resources like human capital,
1. What is a competitive advantage, and what are the characteristics of a sustainable
The ability of a firm to provide value to customers that exceeds what competitors can
provide. It is created by having goods and services: (1) provi