72. The actions that provide a physical escape from the work environment is referred to as _
73. Which of these is a form of physical withdrawal?
Which of these mechanisms captures shared knowledge about the rules, norms, and values
that shape employee attitudes and behaviours?
A. organizational structure
B. organizational ability
C. organizational culture
D. job performance
11. Moods and emotions are responsible for the ebbs and flows in satisfaction levels for employees.
12. Satisfaction with the work itself focuses on what employees actually do.
13. Meaningfulness of work captures the degree to which
Organizations use four specific consequences to modify employee behaviour. They are known
A. attribution biases
B. communities of practice
C. contingencies of reinforcement
D. climates of transfer
Colquitt - Chapter 08 #4
To be rational decision makers, we should consider each alternative as soon as we think of it.
Colquitt - Chapter 08 #7
Learning Objective: 08-04 What two methods can employees use to make decisions?
1. Organizational commitment is the desire on the part of an employee to remain a member of the
2. The types of organizational commitment are continuance, normative, and affective.
3. The social inf
55. Which two contingencies of reinforcement are designed to decrease unwanted behaviours?
A. Punishment and extinction
B. Positive reinforcement and punishment
C. Punishment and negative reinforcement
D. Positive reinforcement and negative reinforcement
58. Yan speaks up and offers constructive suggestions about how to change the operations of her
department. Yan is demonstrating which type of citizenship behaviour?
D. Civic virtue
59. James is always re
Chapter 13 Summary
Colquitt - Chapter 13
# of Questio
Learning Objective: 13-01 What is an organizations structure; and what does it consist of?
Learning Objective: 13-0
Learning Objective: 03-01 What is organizational commitment? What is withdrawal behaviour? How are the two connected?
The desire on the part of an employee to remain a member of the organization refers to
55. According to the Rule of One-Eighth,
A. At least 88 percent of organizations will do everything necessary to put people first and thereby
B. At best 12 percent of organizations will actually do what is required to build profits by puttin
Thomas is considering his efficacy level for making Christmas dinner for 24 people. Thomas
takes pride in his cooking skills and is always enthusiastic about cooking and entertaining
dinner guests. Thomas's efficacy is dictated by which of th
129.In _ interdependence, members interact with a subset of other members to complete the
130.As the level of task interdependence _, members must spend _ amounts of time
113.A dispositional tendency to experience unpleasant moods such as hostility, nervousness, and
annoyance is called:
A. zero acquaintance.
B. communion striving.
C. accomplishment striving.
D. negative affectivity.
E. differential reactivity.
Scenario: Teach Business International
Wendy, Cindy, and Mindy work at Teach Business International (TBI), a for-profit educational
institution. Last month, Mindy and Cindy, newly hired on temporary teaching position, were
asked by their supe
48. As a manager, Ron has always made all the decision necessary for his department alone without
asking for the opinions or suggestions of the employees involved. Ron can be described as
having which of these decision making styles?
71. Scenario: Ben Barrack
As a student, you have been attending the local university majoring in Business. You have signed
up for this course on Organizational Behaviour. You are also working as an assistant manager at
a local restaurant where Ben Barrack
Abilities related to the acquisition and application of knowledge in problem solving refers to
Colquitt - Chapter 09 #123
Learning Objective: 09-0
Scenario: ABC Consultants
ABC Consultants is a fast growing company looking to fill several key spots in their growing
west coast region. Gary and Cathy are exploring the potential candidate applications for the
west coast positions. Cathy,
A new, complex, and not recognized situation calls for
A. performance-avoid orientation
B. programmed decisions
C. performance-prove orientation
D. non-programmed decisions
E. irrational decisions
Colquitt - Chapter 08 #80
95. Scenario: Toddler Toys
Aaron and Tom work for Toddler Toys, Inc. (TTI). Both have been at TTI for about five years and
work at the same level of management doing similar type of work. Tom has been feeling lately
that he puts in a lot more work effort
When goal commitment is high, assigning specific and difficult goals will have significant
benefits for task performance.
Colquitt - Chapter 06 #21
Learning Objective: 06-03 What two qualities make goals strong predi
Learning Objective: 12-03 What four styles can leaders use to make decisions; and what factors combine to make these styles more effective in a given
Leaders who are high on _ create a climate of good rapport, do personal favors f
Learning Objective: 08-01 What is learning; and how does it affect decision making?
_ refers to the process of generating and choosing from a set of alternatives to solve a
A. Decision making
Communications that reflect incompatibilities with respect to personal values or preferences
A. relationship conflict
B. goal specificity mismanagement
C. mission analysis deficiency
D. mission analysis conflict
E. task conflict
If Sandy comes to the group meeting late and you feel that she is coming late because she
has a low motivation for work, it could reflect a(n)
A. self-serving bias
B. fundamental attribution error
C. anchoring error
D. illusion of control err
Scenario: Paper Products, Inc
Paul, Quinton, Robert, and Shawn are four friends working at Paper Products, Inc. (PPI), a
disposable paper products manufacturing company. They all started at different times at the
company with bring different
Mark is at a point in his career where he feels a need to help others. Which of the following
work value categories would be more important?
Colquitt - Chapter 04 #38
_ diversity refers to diversity regarding observable attributes such as race, ethnicity,
sex, and age.
Colquitt - Chapter 10 #108