3. August 2012 Exam
Gaga and Madonna are factory managers in Richie Dollies Limited, a toy company that specialises in
producing designer dolls for rich customers worldwide. Gaga is in charge of the companys factory in
Batam while Madonna is in charge of
Differences Between East and West Discovered in Peoples Brain Activity
By Carey Goldberg
THE BOSTON GLOBE
March 4, 2008
East is East and West is West, and the difference between them is starting to turn up even on brain
scanners. New brain research is add
1 GAPS IN WORLDVIEWS
Gaps can exist in our understanding when we encounter cultures/ ways of thinking and
behaving that differ from our own. These gaps can be bridged b meta-communication and
other bridging strategies.
CQ at WORK
TIPS FOR EFFECTIVE PRESENTATION
Pronounce your words clearly
Practice difficult works
Project your voice
Neither too fast nor slow
Loud enough to be heard
Vary volume according to content and intent
Human Communication. A Publication of the Pacific and Asian Communication Association.
Vol. 11, No.1, pp. 27 38
Overcoming Ethnocentrism through Developing Intercultural Communication
Sensitivity and Multiculturalism
University of the Pacific
QUIZ (30 JAN & 1 FEB)
- 15 multiple-choice questions (20%), 45 minutes
- Bring your laptops to access the quiz in MeL.
- Open-book. You are allowed to refer to notes,
MeL, search online, etc. However, any
communication with other students (e.g.
UNDERSTANDING DIFFERENCES (HALLS DIMENSIONS)
1 EDWARD T HALLS CULTURAL DIMENSIONS
Differences in perspectives across cultures play out in many ways, and has been widely
researched. Edward T. Hall was an anthropologist who made early discoveries of key cul
Is the Kraft/Cadbury merger really working? Certainly, we are led to believe so by Kraft Foods
chairman and chief executive officer Irene Rosenfeld, who was over here last week rallying the troops.
Back in September she told the Financial Times: We feel t
NGEE ANN POLYTECHNIC/IS/CQ at Work/Activity Sheet/A car ride to the airport
Case study adapted from Ge Gao and Stella Ting Toomey.
JACK: We are going to San Francisco this weekend.
JASON: How fun! Wish we were going with you. How long are you
going to b
Understanding DifferencesGeert Hofstedes Cultural Dimensions
1 CULTURAL DIFFERENCES IN WORLDVIEWS AND PERSPECTIVES
There are differences in WORLDVIEWS & PERSPECTIVES between people from different
cultures. Our perceptions of what is normal or usual are of
Educating Singaporeans on Cultural Intelligence: Enhancing the
Hong Hai and Lee Chay Hoon
THE concept of cultural intelligence is a relatively new one. In October, when the Nanyang
Business School at NTU announced the establishment of wha
THE HOFSTEDES DIMENSIONS
LOW POWER DISTANCE
Parents treat children as equals
Teachers expect initiative from students
Decentralization is popular
Narrow salary range between top an bottom
Subordinates expect to be consulted
Privileges and status symbols a
CQ at Work - AY 2012, October semester
Assessment 2b Case Study Analysis ( 30%)
The goal of this assessment is to encourage observation, interpretation and analysis of behavior
in its cultural context, through the critical analysis of case studies fea
CQ at Work - AY 2012, October semester
Assessment 2a Development Model of Intercultural Sensitivity (DMIS)
Group Presentation (20%)
1. The goal of this assessment is to encourage you to do group-exploration of Milton
Bennets Development Model of Inter
CQ & GLOBAL BUSINESS
1. ORGANISATIONAL CULTURE
When we think about the word culture, we tend to think country culture, but an
organisation also has a culture, and each organisation has a distinct culture.
Culture can be likened to an iceberg. The organiza
Bridging Strategies: Mix and Match
(1) Thomas, a Singaporean, moved to Melbourne to complete a
Bachelors degree in engineering. He has never been to Australia
before so he buys the book Culture Shock Australia to gain some
insight into this unfamiliar cul
Stages of Culture Shock
STAGE 1 - HONEYMOON
Everything is exotic, cute & new; sense of adventure; lots of enthusiasm and positive feelings;
similar to being a tourist on vacation.
STAGE 2 INITIAL CULTURE SHOCK
Mixed feelings start to emerge: enthusiasm mi
Cadbury people still chewing on Kraft culture
By Louise Lucas, Consumer industries editor
Published: January 14 2011 20:28 | Last updated: January 14 2011 20:28
A posse of high-profile departures, about 100 rank-and-file job losses and falling quarterly s
Choose one of the following:
The 2012 Olympics Logo to the Arabs
Burger King ice-cream packaging in the
Starbucks outlet in the Forbidden City
Colgate Palmolive and the Darkie-Darlie
Gerbers baby food in Africa
BMGT TUTORIAL #4
Q2. August 2012
State the 4 stages in the rational decision making model. (4 marks)
Illustrate these 4 stages with a simple example of your own. Be clear of what happens during each
Q3. February 2012
Your business partner, John is
August 2012 Exam
It is the year 2020. You are the Marketing Manager of Stars Incorporated,
Singapores biggest talent management agency. This agency manages the
show business careers of singers, models, actors and other artistes in
Singapore. Just as Japan
What they are?
Relate to the scenario.
- Sociocultural forces are influences and trends originating in a countrys, a societys, or a cultures
human relationships and values that may affect an organization. Jane must take into account of
BMGT Tutorial 8
Q1) Discuss the usefulness of the Managerial Grid to an Operations Manager who just recruited 2
Q2) 3.Mary recently graduated with a Diploma in Business Studies from Ngee Ann Polytechnic. She
secured a job as an assistant
BMGT Tutorial 2
2. August 2012 Exam
Jane is the manager of Vital Health, a successful chain of family-run Chinese medicine shops. Vital
Health is doing well but she feels that the Singapore market is too small and the only way to expand
is to venture over
BMGT TUTORIAL #3
2. As a manager, Jason Ng typifies the work-life of managers in the 21 st Century. He manages a 15member software design team and his management style is more like a colleague than a boss. His
team members make key operating decisions, se
Qn. 2, group B.
It is the influence on an organization arising from changes in the characteristics of a
population, such as age, gender, ethnic origin etc.
With these different changes, plans must be made so we can
BMGT Tutorial 6
Q) It is possible for a manager to have authority without power? Is it also possible for him/her to have
power without authority? Discuss.
Authority is the right to do something. Right is given by the organisation to a manager based on
BMGT TUTORIAL #9 CONTROLLING
2013 Feb Qn #4 (25 marks)
Yummy Fried Chicken, a U.S. multinational organisation, is expanding its chain of fast-food outlets in
emerging markets such as China. It opens one restaurant per day, and hopes to hit its target o
Ensure delivery efqualitv service
Was the store's extemal area clean? Yes
[includes trolley bays-bins area, frenl entrance. Clean means free el'litlen ne spillingI
offend or drinks no dust)
Was the store's internal area clean?
a Pro duds Yes
El. Customer Service
1] W35 it easy to find a staff to assist you on your enquiry? Yes
(Apart from oheofroutsta'aho the sta'hehfho the counters
2 Did the staff make eye contact and offer a genuine smiie? Yes
3 Was the staff member heipfui throughout your
D. Monitor and fE-ViEW customer service
r What systems. and technotogy did the start use?
1] Did the staff encourage feed back from externat customers? No
2 What IS your overalt experience? _ _ _
WW cfw_Lucao o 361% Juotttyr your aeee content In your oe
D. Monitor and review customer service
i' What systems and technology did the staff use?
1 Did the staff encourage feedback from external customers? No
2 What is your overall experience?
WW [Lucas p3d1 Justify your assessment in your below.
checku uti Systems
How many checkouts we re open when youjoined the gue ue? 3
How tong did you wait to make payment? 3 minutes
Did the staff at checkout greet yo u? Yes
Did the staff at the checkout make eye contact and offer a genuine smile?